Memphis Entrepreneur Seeks to Revolutionize the Hotel Industry
Founder
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Memphis, Tenn. December 13, 2015. - FrontDesk Connect is an app platform that will change the way guests interact with their hotel. A study recently released by Sabre Hospitality found that 64 percent of guests are not brand loyal to any particular hotel. Guests choose to stay at a hotel that provides them with a personalized stay. The study finds that "hoteliers who use data and technology to elevate the customer experience will ultimately generate loyalty that drives revenue."
FrontDesk Connect is that service for hotels and guests. It provides a seamless communication platform that can be easily integrated and fully customizable wherever they go. It also provides guests with information for local attractions and on-site amenities and connects them with staff at their hotel 24/7.
In an industry that is stuck with antiquated processes and procedures, FrontDesk Connect is integrating innovative ideas and improvements.
“It started with re-imagining the outdated in-room hotel phone. We knew that it could be done better,” stated Marc London, CEO FrontDesk Connect. “We have created a platform for all guests to have access to the hotel staff and vice versa during their stay, conveniently from their own mobile device.” Currently hotels struggle to communicate any messaging to their guests after the check-in process. With FrontDesk Connect, hoteliers have a new opportunity to stay in contact with their guests throughout their stay. “This real-time connection is important to improve guest services but more importantly revenue opportunities for the hotel” London says.
In conjunction with the Crews Center for Entrepreneurship at the University of Memphis, FrontDesk Connect is committed to “Enhance the Expectations” of travelers and hotels. It continues to improve and adapt to the market by modifying the service to fit any hotel regardless of location or brand. This fully customizable system affords hotels the ability to connect to guests while providing them the personalized experience that they desire. About FrontDesk Connect
FrontDesk Connect was founded in 2014 by Marc London. FrontDesk Connect is committed to “Enhance Expectations” by providing hotels with the ability to turn any mobile platform into an in-room hotel phone alternative for guests. FrontDesk Connect is easily adaptable and customizable to fit any hotel regardless of brand and location.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
