Newport Beachside Hotel & Resort Partners With Memorial Healthcare System for In-Room Telehealth Medical Support

Guests Receive Onsite Medical Attention Via Smartphone by Downloading the Memorialdocnow App During Hotel Stay

USA, Sunny Isles, Florida. September 12, 2018

To continue providing top levels of quality service and customer experience, the Newport Beachside Hotel & Resort in Sunny Isles, FL has established a partnership with Memorial Healthcare System for a new guest offering on property. Starting today, hotels guests have access to the MemorialDOCNow smartphone application, which enhances health care, education and support using telecommunication technologies.

"Partnering with Memorial Healthcare System was a natural collaboration," said Susanne Hurowitz, owner of the Newport Beachside Hotel & Resort. Hurowitz serves on the board for Memorial Healthcare System and is passionate about helping those in need. "By creating synergy between the hotel and Memorial Health, South Florida visitors are treated with the best care available, without having to depart the hotel."

For those who do not have a family doctor within reach, the $59 medical service fee is an affordable alternative to address non-emergency, minor medical concerns from the convenience and privacy of your resort room through a virtual chat with a physician. The Newport Beachside Hotel & Resort is the first property in Miami/Dade County to partner with Memorial Healthcare System for South Florida travelers.

"A vacation should never turn into a trip to the hospital," said Denise Haddad, general manager of the Newport Beachside Hotel & Resort. "With the MemorialDOCNow app, our guests can video chat with a doctor from their hotel room and have a prescription sent electronically to a nearby pharmacy if needed. This will make the experience a little better when the unexpected happens."

The hotel developed the partnership with Memorial Healthcare System given that many of the international and out-of-state guests do not have access to a family doctor when they unexpectedly catch a cold, develop sunburn, or experience food poisoning, while away from home.

The affiliated physicians associated with the application are trained in telehealth services, which are limited to evidence-based medicine - not emergencies. During the video chat, doctors ask questions regarding current symptoms and medical history before diagnosing the patient.

"The MemorialDOCNow application is available at all times, and this partnership shows how progressive the Newport Beachside Hotel & Resort is to provide innovation in healthcare and service to its patrons through the convenience of telehealth," said Bill Manzie, Administrative Director of Telehealth Strategy for Memorial Healthcare System. "Having 24-hour access to a physician who can prescribe medicine when needed, can improve the travel experience immensely when a hotel guest is not feeling well and need medical support."

The affordable $59 service does not include reimbursement by health insurance brands but is equal or lesser priced to standard medical copays. The service is available 24 hours a day and the average wait time is less than 10 minutes. For additional information visit www.newportbeachsideresort.com or www.mhs.net/memorialdocnow



Newport Beachside Hotel & Resort
/ SLIDES
Tags: hotel, healthcare, travel, florida

About Newport Beachside Hotel & Resort

About Memorial Healthcare System

Media Contact:

Gianna Wyatt
Account Supervisor
The Dana Agency
T: 561-324-9629
E: gianna@thedanaagency.com
W: http://www.thedanaagency.com

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.