New Hotel App Takes Room Service to the Next Level

Room Service - There's An App for That!

United Kingdom, London. October 29, 2018

The days of 'ringing down for room service' may be numbered, thanks to a brand new app. The appropriately-named Room Service App is a beautifully simple idea wrapped up in some serious, multi-layered technology that delivers a complete package of services to users.

The app takes the concept of hotel room service into the 21st century, combining it with user-friendly tech that guests will already be familiar with. It's fast, it's responsive, and it enhances the guest experience. From the moment a booking is made through to ongoing Room Service Club deals that encourage customer loyalty, the app is a ground-breaking piece of tech that works on a very simple and fundamental principle - delivering exceptional customer service.

Room Service is effectively a concierge service, your hotel service brochure, check-in and check-out service, your in-house restaurant menus, and just about any other provision you can think of, all available to guests at the tap of a screen. It also provides in-house platforms for monitoring and assessing staff performance.

This multi-layered app allows you to customise it to suit your exact specifications, and for a small initial registration fee of £500, it costs just £20 per room, per year. Room Service is suitable for any type of establishment, from a small B&B with under 10 rooms, to a large complex or multinational chains.

"We've designed Room Service to work as a virtual concierge that has one purpose - to improve and elevate the customer experience," explains CEO Hugh Johnson. "Apps should have a relevance to users, they should be functional, and improve the life of the person using it. Room Service does exactly that, whether you're ordering a wake-up call, booking a session in the hotel spa, or making a booking," he adds.

How does it work?

The Room Service App uses innovative interactive software to connect hotels to their guests via smartphone or tablet. Guest orders are received by the software and then instantly upstreamed to the relevant hotel staff. So, for example, if your hotel has a golf course attached then guests can book a round using the app. That booking is directed straight to the golf course manager.

Any service can be incorporated into the app. For example, a restaurant booking made while the client is in the lobby can be directed instantly to the Maître d's receiver tablet, without the need to go through reception or your hotel concierge service.

This app doesn't remove the need for a 'real life' reception or concierge, but is designed to enhance the service offered to guests, and to streamline tasks that can be dealt with electronically. This leaves your front-of-house staff free to provide guests with a premium quality personalised service.

How much does it cost?

Room Service costs a one-off fee of £500 and then an ongoing annual charge of £20 per room. Local businesses can also pay to advertise on the service, while membership to the exclusive Room Service Club is £25/year.

Benefits for the hotelier

Not only does Room Service improve your guests' experiences, but it also helps hoteliers to monitor and assess the performance of staff with a series of bolt-on tools not accessible to the general public. This makes the app multi-layered and multi-functional, providing real value for money. The EPOS software and instant messaging SMS food ordering system streamline the service even further. There's no need to invest in additional support software as the app is a stand-alone that can be used with both iOS and Android operating systems. Robust firewalls and security ensures that it's also GPRD-compliant, and offers total protection for guests' details.

Encouraging customer loyalty

Room Service can also act as a virtual 'Loyalty Card', where users can become members of the Room Service Club, which provides access to exclusive deals and special offers from hotels around the world. Guests can earn loyalty points, which can be offset against future bookings, making it even more attractive and reinforcing customer loyalty.

The app is available in various languages, making it viable for chains with hotels around the globe. "We've trialled the app at the Queen's Hotel in Leeds, a 215-room hotel and part of RBH Management Group, which has a portfolio of 70 hotels around the world. It will be used for food and drink ordering in three Banqueting rooms during the Christmas period, so we're excited to see how well it performs during high-demand periods and processing demands from both the rooms and at the tables. So far, we've received excellent feedback from both management and guests," explains Hugh Johnson. "While there are other apps in the market that can do one or two tasks, there are none that currently offer such a comprehensive and multi-layered service functionality to both customers and hoteliers. We believe that this app represents a new innovation and a technologically advanced way of looking at what has been traditionally a people-based service industry," he adds.

"It's not our aim to put concierge services out of a job, but to make it easier and more streamlined. With a compact and user-friendly system like this, we believe that customer satisfaction levels will exceed expectations, ensuring customer loyalty into the future," he concludes.

Queens Hotel:
RBH Hospitality Management:

Room Service App Ltd wants to market the App in the USA and is looking for partner hotels. If you would like more information, please contact Hugh Johnson, CEO.

Room Service App Categories and Housekeeping
Order from Your Table, scan the QR Code
Banqueting at The Queens Hotel
Tags: room service,banqueting,beacon technology,push notification

About Room Service App Ltd

Media Contact:

Hugh Johnson
Room Service App Ltd
T: 004-412-7011283

Subscribe to our newsletter
for more Hotel Newswire articles

Choose a Social Network!

The social network you are looking for is not available.

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.