Napa Valley’s Hotel Yountville Appoints Sean Gazey as General Manager

USA, Yountville, California. December 05, 2018

Nestled in the heart of Napa Valley and recognized as one of northern California's top hotels, Hotel Yountville proudly announces Sean Gazey as general manager, overseeing operations at the wine country retreat. With over 20 years of experience in the hospitality industry, Gazey brings a unique understanding of management in the luxury hospitality industry to continue to elevate the guest experience at Hotel Yountville.

“With his impressive management background, exceptional track record of guest satisfaction and outstanding performance, Sean has already proven to be an asset to the Hotel Yountville team,” said Sileshi Mengiste, divisional vice president of Remington Luxury Division. “His dedication to the guest experience is evident in all aspects of the hotel.”

Earning a Bachelor's degree in hospitality administration from Johnson's & Wale's University, Gazey began his career at the Ritz-Carlton Hotel Company, holding assorted management positions across a variety of hotels in the United States such as the Four Seasons Hotels and Resorts in Newport Beach, Calif., and the Biltmore Resort and Spa in Phoenix, Ariz.

Gazey most recently served in upper level management at Marriott Residence Inn in Jacksonville, Fla., and One Ocean Resort & Spa in Atlantic Beach, Fla. Gazey also served as assistant general manager for Copperwynd Resort and Club and Millennium Resorts and Villas, where he oversaw multiple departments for both boutique hotels in Arizona. Gazey has demonstrated success throughout his career through the development of key, core management skills, essential in excellent customer service, staff development, as well as profits and loss management.

“It has been an honor to join the team at Hotel Yountville,” said Gazey. “I look forward to further developing the Napa Valley product and experience.”

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.