Associated Luxury Hotels International Announces the Addition of Heather Buss as Vice President of Sales, Mid-Atlantic Region

USA , Boston , Massachusetts. January 07, 2019

Associated Luxury Hotels International (ALHI), a subsidiary of Associated Luxury Hotels, which provides global sales services to over 300 luxury hotels and resorts, today announced the addition of Heather Buss as new Vice President of Sales for the Mid-Atlantic region. Based in ALHI's Global Sales office in Washington, D.C., Buss will assist in leading the Mid-Atlantic sales team in creating group business opportunities to grow and strengthen the Associated Luxury Hotels presence.

A respected and seasoned professional, Buss brings 18 years of solid hospitality sales experience to her new role at ALHI. Prior to joining ALHI, she served as Director of Global Sales at Salamander Hotels & Resorts. She has also worked for various Florida-based properties including Villas of Grand Cypress Resort, Omni Orlando Resort at ChampionsGate and Loews Don CeSar. Buss holds a Bachelor of Science degree in Communications from DuPauw University.

"As we continue to focus on offering unique luxury hotel meeting experiences for our customers and new business opportunities for our member hotels, Heather's sales expertise and exemplary track record for elevating the presence of luxury hotels in key markets, make her an ideal candidate for this position," said Mark Sergot, chief sales officer for ALHI.

ALHI has established itself as the leading independent Global Sales Organization serving the North American Meetings & Incentive market, encompassing 30 years of meeting, incentive and convention sales development exclusively for its distinguished Membership. Its distinctive portfolio features high-end hotels and resorts in North and South America, Europe, the Middle East, Africa and Asia, in addition to luxury cruise ships and Destination Management Companies (DMCs) in over 100 locations worldwide.

For more information about ALHI and/or its member hotels and resorts, planners can visit to identify the nearest ALHI Global Sales professional or call the ALHI Group Desk toll-free in the U.S. at 866-303-ALHI (2544).

Tags: personnel appointment, hotel appointment, group sales, meetings and events, luxury hotels

About Luxury Hotels International (ALHI)

About Associated Luxury Hotels

Media Contact:

Claire Kunzman
Anything But Advertising
T: 407-227-8867

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.