Residence Inn by Marriott Set to Open in Nashville, Tennesee Led by General Manager LaShawn Joseph

USA, Nashville, Tennessee. January 08, 2019

The 118-suite Residence Inn by Marriott in Nashville, Tennessee is scheduled to open on Saturday, December 22, 2018 with its upscale, stylish decor that offers flexibility, while creating a unique environment. Located at 3807 Cleghorn Avenue, the all-suite Residence Inn Nashville Green Hills will operate as a Marriott franchise, owned by CHGL Cleghorn Partners, LLC and managed by Chartwell Hospitality of Franklin, Tennessee.

Just five minutes from downtown Nashville and 12 miles from Nashville International Airport, the Residence Inn Nashville Green Hills offers its guests convenient access to The Mall at Green Hills, Bluebird Cafe and Lipscomb University. Rates vary depending on length of stay.

“We are pleased with the continued growth of Residence Inn hotels in the Nashville area,” said Diane Mayer, vice president and global brand manager, Residence Inn. “When on the road for an extended period, our guests need space to spread out, maintain their life's pace and restore their energy to help them maintain a healthy balance and routine while traveling. This new hotel offers them a seamless blend of modern style and functionality that allows them to settle in and thrive.”

The Residence Inn Nashville Green Hills is an all-suite hotel, with upscale, luxurious decor that offers studio, one-bedroom and two-bedroom suites. Guests looking for a revitalizing sleep experience will enjoy the hotel's plush mattresses and crisp linens, while guests focused on being productive will value their suite's large, well-lit work desk, ergonomic chair and complimentary high-speed Internet access. Designed for stays of five nights or more, each suite also has a fully-equipped kitchen with a coffeemaker, microwave oven and residential-sized appliances.

Extending the feeling of comfortable living on the road, the Residence Inn Nashville Green Hills offers guests inviting and functional public spaces to relax or collaborate. Road warriors and families alike enjoy the hotel's grocery delivery service, complimentary Wi-Fi, 24-hour onsite food and beverage market, dry cleaning services, and onsite guest laundry room. The hotel also maintains a business library where guests can fax, copy and print materials, and provides guests with an outdoor swimming pool and fitness center. Additional amenities include a meeting room with floor-to-ceiling windows to allow natural light in, as well as outdoor living space with comfortable seating, a fire pit and Viking grill.

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Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.