Woodbine Legacy Investments Completes $20 Million Renovation of W Atlanta-Buckhead Led by General Manager Robert Woolridge

USA, Atlanta, Georgia. February 07, 2019

Woodbine Legacy Investments (WLI) has completed a $20 million renovation on W Atlanta-Buckhead, a 12-story, 291-room full-service luxury hotel in Atlanta's affluent Buckhead neighborhood. Launched in May 2018, the renovation was completed just before the city will host the 2019 Super Bowl LIII.

“This renovation was definitely more than a makeover—it reinstates the hip, edgy and inspiring experience guests expect from the W brand, especially with Buckhead as the backdrop,” said Dupree Scovell, managing partner and chief investment officer for Woodbine. “The overhaul restored this destination's shine, ensuring it will remain a hotspot for locals and visitors for years to come.”

W Atlanta-Buckhead General Manager Robert Woolridge added, “Our renovated hotel features a bold new design that will appeal to our guests, all of whom are drawn to the chic-meets-rebel style of our luxury destination. This overhaul ultimately makes our address—which was already the hottest address in Buckhead—even hotter.”

In 2018, the hotel celebrated 10 years of tenure as a W destination—making the renovation well-timed with that milestone moment. The W Atlanta-Buckhead's top-to-bottom revamp included: the addition of a dedicated welcome area for the Whatever/Whenever concierge team; new furnishings; and a cafe-style seating arrangement that lends well to work or R & R for individuals and groups alike.

The hotel's 11,000 square feet of flexible indoor/outdoor function space received new furnishings, paint, carpeting, lighting and artwork, along with enhanced spaces for breakout sessions and pre- and post-function events and activities. The fitness center got a new look with refreshed surfaces and updated artwork, while maintaining great views of the city. Internet throughout the meeting space and entire hotel was also upgraded.

Guest accommodations—286 guest rooms, 4 WOW Suites and 1 EWOW Suite—were enhanced with new headboards, armoires, sophisticated damask wallcoverings and carpeting, 55-inch televisions, in-room Nespresso machines and beverage bar, and vivid artwork throughout. The renovation also removed air-conditioning window units from all guest rooms, decreasing system-related sounds—also making room for a window portal and new work/lounge area with a chaise, a cozy table and a cocktail cubby. Guest bath updates included bold wallcoverings and new, glamourous sliding glass doors for augmented privacy. Guest room corridors also have new wallcoverings, carpeting and lighting throughout.

Rooftop bar Whiskey Blue—one of Atlanta's most popular places to see and be seen—reopened in November 2018. Its refresh included new furnishings, flooring, wallcoverings, lighting, artwork, terrace furnishings and landscaping, as well as changes to the entrance elevator and surrounding rooftop, including Chris Veal's 66-foot walkway mural.

A second phase of renovation will commence in 2019, which will focus on the hotel's restaurant, Cook Hall. W Atlanta-Buckhead is tucked into the well-known and beloved Buckhead neighborhood, which boasts a 13-million-square-foot mixed-use district with a lineup of best-in-class retail, high-end residential, office, entertainment and lifestyle amenities and more.

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Revenue Management: Focus On Profit

Revenue Management is still a relatively new profession within hotel operations and as such, it continues to evolve. One significant trend in this area is a shift away from using revenue as the foundation to generate key performance indicators (KPIs) and to instead place the emphasis on profit. Traditionally, revenue managers have relied on total revenue per available room (TrevPAR) and revenue per available room (RevPAR) as the basis of their KPIs. Now, some revenue managers are using gross operating profit per available room (GOPPAR) as their primary KPI. This puts profit at the center of revenue management strategy, and managers are increasingly searching for new ways to increase the profitability of their hotels. Return on Investment is the objective of any hotel investment, so it is only logical that profitability and ROI will be emphasized going forward. Another trend is an expanded focus on direct hotel bookings. Revenue managers know that one way to increase profitability is to steer guests away from online travel agencies (OTAs) and book directly with the hotel. This tactic also reinforces brand identity and loyalty, and encourages repeat business. In addition, it provides a valuable platform to market the hotel directly to the customer, and to upsell room upgrades or other services to them. Another trend for revenue managers involves automation in their software programs. Revenue management systems with automation are far more desirable than those without it. Automating data entry and logistics increases efficiency, allowing managers to spend more time on formulating strategy. As a bonus, an automated system helps with aggregating and interpreting data. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.