Renaissance Hotels With Spire Hospitality Complete Multi-Million Dollar Renovation of Renaissance Minneapolis Bloomington Hotel

USA, Bloomington, Minnesota. February 25, 2019

Renaissance Hotels with Spire Hospitality, one of the nation's leading and most respected hotel management companies, today announced the newly-renovated Renaissance Minneapolis Bloomington Hotel.

“This hotel has long served as a key hub for business travelers to the Minneapolis area,” says Patrick Bissen, General Manager, Renaissance Minneapolis Bloomington Hotel. “The Renaissance brand promises to deliver our guests an unmatched experience, immersing them in an authentic Twin Cities experience, while providing a respite for their visit to the destination.”

Transforming the property with a multi-million-dollar renovation, Renaissance Minneapolis Bloomington Hotel unveils a minimalist design sprinkled with mid-century nuances. Warmly welcoming guests, the lobby and reception feature a palette of diverse textures, remarkable, indigenous decor pieces and artwork and inviting, lodge-like furnishings. All 253 newly-designed guestrooms offer the new Marriott luxury floors and a modern feel with expansive windows to maximize natural light and immerse guests within the local destination. The renovation includes updates to the 4,000 square feet of meeting space, the incorporation of a new Club Lounge, an expanded fitness center and the addition of a new restaurant LARS (Local, Authentic, Relaxed, Social), presenting classic tastes of locally-sourced ingredients with a twist.

Renaissance understands its guests' desires to make the most out of every moment and offers brand signature events like Evenings at Renaissance in its lobby and bar, designed to showcase emerging local talent in music, the arts, mixology, gastronomy and more. For guests looking to discover local flavors and activities, Renaissance Minneapolis Bloomington Hotel features the Navigator whose role is to help guests experience the neighborhood's soul by highlighting handpicked local discoveries. Brand-signature R.E.N. Meetings offer groups an experience beyond a traditional meeting, rooted in creative sensory meeting design and custom-curated local Navigator excursions and networking events.

“With its artful design, vibrant and expansive meeting space and engaging experiences, the hotel embraces the spirit of the Twin Cities intended to be discovered by next generation and frequent business travelers in a new way,” said George Fleck, vice president of global marketing & management, Renaissance Hotels. “We are thrilled to offer guests a sense of clever theatricality and an invitation to uncover hidden gems in the neighborhood for those seeking something unusual and unexpected with each stay.” 

Located just eight miles from the Minneapolis-St. Paul International Airport (MSP) and within close proximity to downtown Minneapolis, the new Renaissance Minneapolis Bloomington Hotel offers versatile and refined meeting space, accommodating up to 200 guests. All meeting space includes wireless high-speed Internet access, cutting-edge audiovisual equipment and gourmet catering menu options. With its sensible location near the Twin Cities, the property provides a convenient location for both business and leisure travelers. Guests enjoy access to popular area attractions including Mall of America, Valleyfair Amusement Park and Mystic Lake Casino.

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Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.