Noise Complaints Fixed by Strategic Hotel Soundproofing

USA , Orlando , Florida. February 25, 2019

Embassy Suites Orlando reduced their noise complaints by 80% by installing 167 Indow acoustic commercial inserts. It didn't require any construction or hardware, and they're in the heart of downtown.

Their 8 million dollar renovation project included Indow window inserts as strategic noise reduction. The hotel is in a walkable area near a lot of nightclubs. It's the reason many of their guests stay there, but they knew from the noise complaints that come 10 pm or 2 am, many were just trying to sleep.

Window noise reduction was a main focus during their hotel renovation. Management knew that smart upgrades wouldn't just improve guest experience, but help with return visits, guest reviews, and occupancy. As the article Art + Operations: Experiential Design at its Finest ( asks "How can strategic design help properties rise above the sea of competitors vying for guest loyalty (and dollars)?" It's through thoughtful design and renovation that matches guests' expectations.

Their decision to go with Indow window inserts rather than window replacement was twofold. First, during all this hotel construction, Indow inserts didn't introduce any more construction. They are custom built for the window and install in minutes. Second was price. For a fraction of the money, they could get the same decibel reduction and help with soundproofing hotel windows.

While they were pleased to discover an easier, less expensive solution than window replacement, the management team at Embassy Suites still thought these window inserts might not be their hotel window noise reduction solution. They tested their noisiest room: installing Indow window inserts in a second floor room facing the busiest street. All the managers took turns sleeping there for 90 days. After noticing a substantial reduction in outside noise, they were sold.

"Installation was amazing! You came in and, I want to say, within one day installed 167 windows. I was amazed by that. I thought it would take several days to do."

- Frank, General Manager of Embassy Suites Orlando

Since their installation in 2017, the front desk has reported noticeable difference in noise complaints. Frank said that while outside noise is still their number one complaint, "I would say the number of complaints we get from outside noise has probably dropped 70-80%." Their strategic hotel soundproofing lead to fewer noise complaints, more return visits from loyal guests, which leads to higher satisfaction ratings and higher occupancy.

Embassy Suites Orlando Exterior
Embassy Suites Orlando Interior with Indow Window Inserts
Tags: orlando hotel, soundproofing hotel, hotel renovation, hotel noise complaints, hotel strategic design

About Indow

Media Contact:

Kathryn Foster
Marketing Communications Specialist
T: 503-442-2225
Choose a Social Network!

The social network you are looking for is not available.

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.