CANVAS Hotel Dallas Appoints Jared Williams as General Manager and Marisol Lopez as Director of Sales and Marketing

USA, Dallas, Texas. March 13, 2019

Dedicated to providing unparalleled service at the newest boutique hotel in Dallas, CANVAS Hotel Dallas today announced its senior management team comprising of Jared Williams as general manager and Marisol Lopez as director of sales and marketing. Each possess extensive understanding of the Dallas market and decades of experience in the hospitality industry.

With more than 13 years of experience across various properties throughout Texas, Jared Williams has earned a well-rounded career, and a proven deep understanding of all facets of hotel management. Previously, Mr. Williams served as general manager for the AAA Four Diamond Highland Dallas. In addition, he earned Hotel Manager of the Year and Hotel of the Year awards at AAA Four Diamond Magnolia Hotel in downtown Houston. He now brings his award-winning leadership to CANVAS Hotel Dallas as general manager.

Marisol Lopez is an exemplary leader in the Dallas hotel scene with more than 15 years of experience. A Texas native, Ms. Lopez's career evolved from director of sales, to hotel manager at NYLO Dallas South Side, to most recently accepting the distinguished role of director of sales and marketing at the new CANVAS Hotel Dallas. Lopez was recognized as Manager of the Year in 2014 and 2016. She led the successful transition of NYLO Dallas into new management with Intrigue Hotels & Resorts by Interstate in October 2018, including the transition and launch from NYLO Dallas to CANVAS Hotel Dallas this year.

Formerly known as NYLO Dallas South Side, CANVAS Hotel Dallas, opened on January 1, 2019. The hotel is home to a first-level restaurant, rooftop bar and lounge, and eclectic dining and meeting space. CANVAS Hotel Dallas is an art-centric home base for modern trendsetters, an inspirational hub for relentless artisans, and a destination for locals to be creatively inspired while enjoying world-class dining and unparalleled skyline views.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.