Trevor Wiseman at Hyatt Regency San Francisco Airport Named Winner of the 2019 Peninsula Recognition of Passionate Sevice Award for Unsung Hero

USA , San Francisco , California. March 11, 2019

Hyatt Regency San Francisco Airport's Assistant Front Office Manager, Trevor Wiseman won the title of 2019 Peninsula Recognition of Passionate Service (PROPS) Award for Unsung Hero by San Mateo County/Silicon Valley.

The PROPS Awards were designed to honor superstars in the Travel and Tourism industry for their hard work and dedication. The Unsung Hero Award is given to an individual who works directly with the general public, and goes above and beyond the call of duty to ensure the best possible customer experience. Out of all the nominees, Trevor was chosen to win this prestigious award.

"I am incredibly humbled and honored to be the recipient of this award. I owe all of my successes to my Front Office team and my entire Hyatt Family" said Trevor Wiseman. "They inspire me to be my best every day, and I would not be the person I am without their continued support." Trevor continued.

Trevor has been a part of Hyatt Regency San Francisco Airport for 3.5 years starting as a Security Agent and moving his way to Front Office lead and now Assistant Front Office Manager. Throughout his career he has been a part of all types of customer interactions. From happy occasions such as celebrating the birth of the grandchild with one of the Hyatt loyal guests, to difficult situations such as identifying and preventing fraud before the harm can be done, Trevor has a unique ability to know when to comfort, encourage and celebrate with his guests. He practices empathy towards both guests and colleagues, which sets him apart as an individual and helps bring the best out of everyone he interacts with.

"At Hyatt, we care for people so they can be their best" said Danielle Sheridan, colleague experience director, Hyatt Regency San Francisco Airport. "We truly appreciate Trevor's effort by providing great service, showing care, displaying empathy and inspiring those around him and for allowing us to be our best every day."

In addition, Julian Gallardo, storeroom clerk was nominated for the Behind the Scenes award and Greg Farmer, Director of Engineering was nominated for the Innovation award. Both associates were given an honorable mention at the award ceremony.


About Hyatt Regency San Francisco Airport

Media Contact:

Michael Scherbert
Director of Sales & Marketing
Hyatt Regency San Francisco Airport
T: 650-347-1234

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.