Trevor Wiseman at Hyatt Regency San Francisco Airport Named Winner of the 2019 Peninsula Recognition of Passionate Sevice Award for Unsung Hero
Hyatt Regency San Francisco Airport's Assistant Front Office Manager, Trevor Wiseman won the title of 2019 Peninsula Recognition of Passionate Service (PROPS) Award for Unsung Hero by San Mateo County/Silicon Valley.
The PROPS Awards were designed to honor superstars in the Travel and Tourism industry for their hard work and dedication. The Unsung Hero Award is given to an individual who works directly with the general public, and goes above and beyond the call of duty to ensure the best possible customer experience. Out of all the nominees, Trevor was chosen to win this prestigious award.
"I am incredibly humbled and honored to be the recipient of this award. I owe all of my successes to my Front Office team and my entire Hyatt Family" said Trevor Wiseman. "They inspire me to be my best every day, and I would not be the person I am without their continued support." Trevor continued.
Trevor has been a part of Hyatt Regency San Francisco Airport for 3.5 years starting as a Security Agent and moving his way to Front Office lead and now Assistant Front Office Manager. Throughout his career he has been a part of all types of customer interactions. From happy occasions such as celebrating the birth of the grandchild with one of the Hyatt loyal guests, to difficult situations such as identifying and preventing fraud before the harm can be done, Trevor has a unique ability to know when to comfort, encourage and celebrate with his guests. He practices empathy towards both guests and colleagues, which sets him apart as an individual and helps bring the best out of everyone he interacts with.
"At Hyatt, we care for people so they can be their best" said Danielle Sheridan, colleague experience director, Hyatt Regency San Francisco Airport. "We truly appreciate Trevor's effort by providing great service, showing care, displaying empathy and inspiring those around him and for allowing us to be our best every day."
In addition, Julian Gallardo, storeroom clerk was nominated for the Behind the Scenes award and Greg Farmer, Director of Engineering was nominated for the Innovation award. Both associates were given an honorable mention at the award ceremony.