Claudia Feuß Appointed General Manager for IntercityHotel Frankfurt Hauptbahnhof Süd

Germany, Frankfurt. May 14, 2019

Claudia Feuß has taken up the managerial reins at the IntercityHotel Frankfurt Hauptbahnhof Süd, the largest of more than 40 hotels which operate under the IntercityHotel brand. Her appointment is effective from 26 April 2019. The official handover of responsibility from Anton M. Wüstefeld to Ms. Feuß was celebrated by a donation of €20,000 made to the Rödelheim Children's Early Intervention Centre. Mr. Wüstefeld, who won a "Best Iconic Employee" title at the 2017 Worldwide Hospitality Awards, spent almost 50 years with IntercityHotel GmbH's parent company Steigenberger Hotels AG and left a lasting mark on the group during this period.

"Anton M. Wüstefeld began his hotel career as a page at the Steigenberger Frankfurter Hof," said Joachim Marusczyk, founding Managing Director of IntercityHotel GmbH in his farewell address. "He went on to become one of the most experienced General Managers anywhere in the sector. In his 49 years of professional life, he embraced the very best aspects of our branch on a daily basis. He was passionate about delivering great service and always strove for perfection." Anton M. Wüstefeld will continue to work with Steigenberger Hotels AG on a project consultancy basis.

The new Director of the IntercityHotel Frankfurt Hauptbahnhof Süd is Claudia Feuß, who is able to look back at more than 20 years of experience in the sector following initial training as a hotel specialist. Ms. Feuß's most recent position was as General Manager of the IntercityHotel Hanover, where she took over in 2013. Other postings have included the Kempinski Hotel Atlantic in Hamburg and the Hanover Maritim Airport Hotel.

"The qualities which Claudia Feuß embodies are precisely those which make up a successful General Manager," explained Joachim Marusczyk. "She achieves above-average operational results and leads her staff with considerable emotional intelligence. This is presumably part of her secret recipe. She is also able to overcome difficult circumstances whilst making things look easy and provides an incomparable level of hospitality." In 2018, Claudia Feuß won a "General Manager of the Year" Award from Deutsche Hospitality.

Regional networking is a core brand value of IntercityHotel. Characteristic are central locations as well as the cooperation with local and regional partners. This approach was reflected at the official handover ceremony, where a cheque for €20,000 was presented to Rödelheim Children's Early Intervention Centre. The centre works with families to support infants, toddlers and small children with special needs up until they reach school age.

The IntercityHotel Frankfurt Hauptbahnhof Süd opened on 1 December 2018. Offering 414 guest rooms, it is the largest hotel to operate under the IntercityHotel brand. It also boasts three combinable conference rooms extending over a total area of 190 square metres as well as a restaurant and a bar. Another key feature of the new hotel is the central location it enjoys at Frankfurt's main railway station. The city's Trade Fair Centre and airport can both be reached by suburban railway in a mere matter of minutes. This makes the hotel attractive to leisure and business travellers alike.

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.