Hospitality Management Corporation Managing Brand New Springhill Suites® in Springfield, MO

USA, Dallas, Texas. November 27, 2019

Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 92-Suite SpringHill Suites® in Springfield, Missouri, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations.

The SpringHill Suites® Springfield is a perfect stop when heading to St. Louis, Tulsa or South to Branson and only 10 minutes from Springfield/Branson National Airport. It is also in close proximity to everything Springfield has to offer including "The MotherRoad" - Historic Route 66, Bass Pro World Headquarters, Missouri State and Drury College.

"It is a pleasure to welcome the SpringHill Suites Springfield North to Hospitality Management Corporation's portfolio. We've enjoyed our relationship with Marriott on numerous hotels and foresee only great things moving forward with the property ideally suited for business or leisure travelers discovering the great state of Missouri," noted John O'Connor, Chief Operating Officer, HMC.

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Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.