Assisting Hotels in Regaining Stability

Travel Outlook Gets Armed With Effective Sales Tactics Developed by Kennedy Training Network.

USA, Santa Fe, New Mexico. May 19, 2020

Travel Outlook premium reservation call center, a virtual hospitality company specializing in voice reservations and guest service, uses down-time to upskill with Kennedy Training Network.

Like all other hotel reservations and call center teams, during the first 10 days of the COVID-19 crisis, Travel Outlook's certified call center agents were inundated with calls to cancel or postpone.

Now that the call volume has temporarily softened, rather than laying off, staff, Travel Outlook is using this quiet phase to upskill its call center team by scheduling additional private, live webcam training with Kennedy Training Network (KTN).

Travel Outlook President John Smallwood said: "While we have long recognized the value of KTN's unique approach to reservations selling, we're grateful that Doug Kennedy and his Kennedy Training Network team are launching new content to prepare our agents for the call scenarios we anticipate. We're already starting to see signs of deal-seeking from travelers, and the KTN training will prepare our team to hold the line on price, while also showing empathy, and creating urgency to book any special offers our clients put out there."

Kennedy Training Network President Doug Kennedy added, "I predict that the voice channel will return with a vengeance, especially for resort and leisure segments. People are going to want a human voice to explain and reassure them about softened deposit and cancellation requirements."

Kennedy predicts another big change that will drive voice: Deal-seeking Daydreamers. "Those who are home-schooling, working remote, or both, will soon start daydreaming about summer and fall vacation travel. They will soon be calling to see what special deals and offers they can find by calling directly."

When asked about corporate travel, Kennedy added: "We are also expecting that many business travelers will also be calling about reservations, as they too are going to have questions about the local area situations."

"During this critical recovery period, every call will be disproportionately valuable for hotels. Armed with effective tactics like the ones described above, Travel Outlook will assist its clients to regain stability as things gradually return to normal", said Smallwood.

For additional information, visit www.traveloutlook.com/openvirtually, or contact John Smallwood, CEO Travel Outlook Premium Reservations Call Center at [email protected] or 844-872-8356.



Work From Home Hotel Call Center Agent
/ SLIDES
Tags: hotel call center, hospitality call center, outsource hotel call center, virtual hotel call center, work from home hotel call center, WFH hotel call center

About Travel Outlook

Media Contact:

Raul Vega
President
LEVEL 5 Hospitality
T: 954-817-63715
E: [email protected]
W: http://www.level5hospitality.com/

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in February 2022...

Social Media: Essential Interaction


As important as social media has been to hotels as a way to engage guests and drive direct bookings, it is becoming even more essential for hotels to implement a comprehensive social media strategy. All the major platforms have users numbering in the hundreds of millions - and in some cases, billions of users - so it is imperative for hotels to have an established presence on those massive channels. The goals of social media outreach are relatively clear-cut - identify and interact with current and prospective guests; create a brand voice that resonates with your target demographic; promote products, services, special offers, and contests; and acquire market data to support your business analytics. This is accomplished by creating imaginative and shareable content in order to give your brand maximum visibility, generate bookings, and keep guests interacting with your business throughout the entire customer journey. The February Hotel Business Review will document how some hotels are successfully executing social media strategies for the benefit of their operations.