Outrigger Hotels and Resorts Selects Annette, The Virtual Hotel Agent™

USA, Santa Fe, New Mexico. June 27, 2022

Travel Outlook the Premier Hotel Call Center™ ("Travel Outlook") announced today that Outrigger Hotels and Resorts has signed a contract for the design and implementation of Travel Outlook's Annette (formerly “Bella” by Travel Outlook) , The Virtual Hotel Agent™. Annette is the hospitality industry's first AI-powered voice assistant, purpose-built to reduce fixed-labor costs with a distinct human touch.

"Our Annette implementation team will craft a thoughtful execution plan for Outrigger," said John Smallwood, President of Travel Outlook. "Outrigger has been a valued call-center client of ours for several years and we intend to work carefully with the Outrigger team to design the right approach for integrating Annette in way that enhances guest services and reduces operating expenses for the premier beach resort brand."

Annette has been programmed using a breakthrough approach to voice bots, a system built from human conversations. Using social media, chat forums and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak - in any language.

Annette can route calls and send follow-up texts, but her true value lies in her ability to answer the frequently asked questions unique to each hotel. Studies have shown that this can be up to 60% of a front desk's call volume, and in initial implementations, Annette has offered sterling performance.

A hotel does not need to be a Travel Outlook call-center client to use Annette. Please contact Kimberly Samuelson at Travel Outlook for a detailed demonstration of Annette's abilities and attractive pricing. Travel Outlook has created the Annette Savings Tool to demonstrate the savings possible in front-desk labor when weaving in Annette's abilities with those of the front desk team. To access this tool, please visit https://traveloutlook.com/annette/

Annette, The Virtual Hotel Agent™
Tags: AI, artificial intelligence, call center, hotel call center, voice bot, HITEC

About Travel Outlook

About Outrigger Hotels and Resorts

Business Contacts:

Raul Vega (Media Contact)
LEVEL 5 Hospitality, LLC
T: +1 954-817-6371
E: [email protected]
W: http://www.level5hospitality.com/
Kimberly Samuelson (Sales Contact)
Director of Business Development
Travel Outlook the Premier Hotel Call Center™
T: +1 800-745-9910
E: [email protected]
W: http://www.traveloutlook.com/

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in June 2023...

Sales & Marketing: Integrating Technology

The Sales & Marketing department is responsible for maximizing a hotel's revenue by developing programs to increase occupancy and to make profitable use of its meeting and leisure facilities. Increasingly, managers are utilizing sophisticated digital technology to help them achieve those goals. Virtual Reality is being integrated into booking engines which provide potential guests the opportunity to tour a property from afar, including wedding, event and food & beverage facilities. Voice Search has also become a popular marketing tool. Using smart home devices, it's now possible for customers to book hotels entirely through voice commands. Chatbots are becoming more ubiquitous as hotels seek to refine their online customer service. Chatbots can answer common questions, push key marketing messages, increase direct bookings, and even guide customers through the booking process. Finally, hotels are already preparing for the debut of the Metaverse and planning how sales and marketing departments will fully participate. The June Hotel Business Review will focus on the sales and marketing strategies that some hotels are adopting and how they are benefiting from them.