"Contactless Check-In" Saves Hotels and Guests from Covid-19 Concerns

USA, Denver, Colorado. September 16, 2020

Denver, Colorado: rezStream, a provider of reservation software and digital services to the US hotel industry has expanded its Ecosystem of Lodging Tools by partnering with Akia, a provider of SMS guest messaging services to the lodging industry, to provide a much needed "contactless check-in" option for hotels.

In the COVID-19 era, less is more. Less in-person contact between guests and hotel staff offers more security, health, and peace of mind for everyone. The rezStream/Akia partnership provides just that.

The solution enables thousands of hotel guests to receive hotel registration forms directly to their phones, review booking charges and associated policies, terms, and conditions on their mobile devices, and digitally sign the forms directly from their smartphones. The process maximizes social distancing by minimizing physical contact at check-in. By communicating with guests over SMS text message, rezStream hotel customers can now ensure their guests feel safe, comfortable, and confident during their upcoming travel.

"Working with Akia on this product integration was a natural step to enhance our hotels' ability for contactless check-in. Akia has been great to work with, their platform is very user friendly, and they understand the power of mobile-first." says Christian Holmsen, CEO of rezStream.

"rezStream is a highly trusted Property Management System with a strong dedication to excellent service for their clients. It's no wonder why they have such a high customer satisfaction rating," comments Evan Chen, CEO of Akia.

"We were already using rezStream here at Ballard Inn, and the onboarding process for Akia was super quick and easy for us," says Christine Forsyth, Hotel General Manager at Ballard Inn & Gathering Table. "Our guests and staff have really appreciated the digital registration card to keep contact at a minimum."


Tags: rezStream, Akia, contactless check-in, COVID-19, hospitality, hotel marketing, property management system

About RezStream

Media Contact:

Lyles Armour
Marketing Director
rezStream
T: 720-420-7783
E: lyles.armour@rezstream.com
W: https://www.rezstream.com
Read Our Blog: https://www.rezstream.com/blog
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Hotel restaurants were not immune to the devastation that Covid caused in the food & beverage industry last year. In order to survive, many operations expanded their services to include packaged food sales, prepared meals to go, mini pop-up grocery stores, meal kits, takeout, and delivery to make up for lost revenues. These hybrid operations have become increasingly popular in hotels because they maximize limited F&B space and also attract local business. In those restaurants where customers are willing to dine in, there is a greater emphasis on safety protocols. Tables and chairs are spaced far enough apart to provide a sense of safety and comfort between parties. There are also stricter cleaning and disinfecting practices occurring in between dining encounters. In addition, there is a greater emphasis on outdoor dining with its offer of fresh air. The August issue of the Hotel Business Review will report on what some leading hotels are doing to manage their F&B operations in the wake of the pandemic.