J.D. Power Names Crestline Hotels & Resorts #1 in Guest Satisfaction Among Third-Party Hotel Management Companies

USA, Fairfax, Virginia. September 23, 2020

In an industry that is dependent upon guest satisfaction, Crestline Hotels & Resorts, LLC ("Crestline") outperforms its competition in the inaugural benchmarking study of third-party hotel management companies by J.D. Power. The benchmark found that Crestline led the industry in customers' satisfaction with their hotel stay.

"This tremendous accolade is a direct reflection on our incredible team of associates who work hard each and every day to assure that our guests experience excellent service," said James Carroll, President & CEO of Crestline. Carroll continued, "To receive the highest score in this benchmark is the ultimate testament to the difference Crestline takes in our management approach. Service is woven into the fabric of our culture, and this extends beyond our guests to include our hotel owners, partners, investors and associates," added Carroll. "At the end of the day, it is great service that leads to successful and profitable hotels."

2020 is proving to be a significant year for Crestline. Under the most adverse conditions, the Company continues to expand its portfolio of managed hotels, growing by 10% and adding over 3,000 keys in the year. Crestline's implementation of best practices and 20-year history as a leader in driving premium revenue, overall performance, and return on investment is significant to the Company's unparalleled ability to successfully manage through extreme challenges.

"Crestline is a mature and laser-focused management company," said Carroll. "Our expertise in managing through economic downturns, natural disasters, and a multitude of historic events has empowered us to navigate today's unprecedented global turmoil with the fortitude and wisdom to stay the course."


Crestline is #1 For Guest Satisfaction
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Tags: Crestline, Crestline Hotels, J.D. Power

About Crestline Hotels & Resorts

Media Contact:

Gayle Macintyre
Public Relations
Global Ink Communications
T: 404-643-8222
E: gaylemacintyre@bellsouth.net
W: http://www.crestlinehotels.com

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Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.