Relay and Atrium Hospitality Partner to Enhance Hotel Employee Safety

Personal Safety Devices Issued at Properties of One of Nation’s Largest Hotel Operators

USA, Raleigh, North Carolina. January 27, 2022

Relay continues to be the premier choice for hotels and resorts seeking to fulfill the AHLA 5-star Promise to prioritize the safety of hospitality industry employees. Today, Relay has announced that it will provide its highly wearable and highly adaptable associate alert devices to 80 Atrium Hospitality -managed properties across the United States. Alpharetta, Georgia-based Atrium Hospitality is one of the nation's largest hotel operators and ranked #1 in customer satisfaction among third-party hotel management companies in the J.D. Power 2021 Third-Party Hotel Management Guest Satisfaction Benchmark.

According to Craig Mason, Chief Executive Officer of Atrium Hospitality, Atrium selected Relay to support innovation in an effort to exceed the requirements of the hotel industry pledge to employee safety. "Innovation is one of Atrium Hospitality's core values, and we encourage Associates' creative thinking and the adoption of new approaches to advance performance and well-being. By collaborating with Relay, we have the opportunity to enhance the safety of our dedicated teams across the United States while also continuing to improve on our commitment to deliver exceptional guest experiences," said Mason.

Atrium Hospitality represents widely recognized brands like Hilton, Marriott, IHG, and Wyndham. The company operates approximately 21 thousand rooms and 3 million square feet of flexible event space. This agreement will establish Relay's next-generation, voice-first technology as the alert device partner for the operators of dozens of properties across 28 states. The wearable pocket-size device, weighing less than half a pound, will be made available to management, guest services, housekeeping, maintenance, ground transportation and catering.

"We are proud to support Atrium to deliver best in class employee safety technology, and further leverage Relay to provide streamlined operations and analytics that drive towards the optimal goal of guest experience," said Barbara Sharnak, Vice President, Business Development & Marketing Strategy at Relay. "We're thrilled that partners like Atrium are actualizing the benefits that come from connecting the entirety of a team through a cloud-connected tool designed for frontline workers."

Relay's superior technology will provide the mandated safety protections with customized single button alert features, GPS, and 3D-mapping capabilities that allow for accurate distribution of emergency response teams.

The data, analytics, and mapping capabilities of the devices, and their ability to integrate into sophisticated operations systems are recognized for aiding robust operations in finding operational efficiencies. Relay features include:

  • Accountability & verification: Validates employees responsible for delivery or receiving of goods and services via auto-capture.
  • Language translation feature with over 15 available languages for team members to use to communicate more effectively internally and externally.
  • Team communications and notifications via pre-recorded messages for the start and end of shifts.
  • Dashboard: GPS and 3D-mapping capabilities allow logistics to better distribute staff quickly via cloud-connected dashboard features.

/ SLIDES
Tags: technology, communication, safety, wireless

About Relay

About Atrium Hospitality

Business Contact:

Emily Mahoney
Account Coordinator
Segal Communications
T: +1 415-968-5740
E: [email protected]
W: http://www.segalcommunications.com/

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in October 2022...

Hotel Revenue Management: Every Square Foot Matters


Traditionally, hotels have employed a room-centric revenue model. The primary focus was on pricing strategies that could generate the most revenue from the sale of rooms. However, the pandemic has forced hoteliers to look beyond room revenue exclusively, and to maximize all available revenue streams. How is this accomplished? By re-imagining the use and function of every square foot of a hotel property, and how revenue is generated from it. For example, some hotels are rethinking their spaces for different uses - offering rooms for private day meetings, or offering suites for private dinners. Other hotels with meeting spaces are moving beyond daytime conferences and events, and figuring out how to book those spaces in the evenings, on holidays and weekends, for such things as exhibitions, workshops, rehearsals and pop-ups. Still other hotels are leasing work spaces or parking spaces to businesses in their local market. The October issue of the Hotel Business Review will report on how some leading hotels are re-inventing their revenue management strategies.