Hei Assumes Management of Westin San Antonio North Hotel

USA, Norwalk, Connecticut. February 17, 2023

HEI Hotels & Resorts, one of the nation's leading operators of institutionally owned full-service hotels with a portfolio of 100+ properties across the United States, recently announced that it has assumed management of the 326-room Westin San Antonio North Hotel in San Antonio, Texas. Owned by L+R Hotels, the Westin overlooks the rolling Texas Hill Country landscape and is close to the area's most exciting visitor attractions and many corporate headquarters offices.

"We are pleased to expand our relationship with HEI through their management of this signature Westin hotel located in one of San Antonio's premier submarkets," said Neil Kirk, COO of L+R Hotels, which owns the hotel.

"HEI's growing relationship with L+R Hotels is rewarding as we continue to align our mutual objectives to maximize operating performance and value of high-quality assets, such as the Westin San Antonio North," said HEI Hotels & Resorts CEO and Managing Partner, Anthony Rutledge. "HEI's management platform and repositioning skills will help to further establish the hotel as one of San Antonio's premier lodging experiences."

The Westin San Antonio North provides indoor and outdoor swimming pools and nine meeting rooms that comprise nearly 25,000 square feet of meeting and event space, including a 9,900-square foot ballroom. The hotel's food and beverage facilities include a three-meal restaurant, a coffee shop and a lobby lounge. A comprehensive renovation of the hotel is in the planning stages with completion anticipated in late 2023.

Business Contact:

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in April 2023...

Guest Service: Exceeding Expectations

When guests check into a hotel, they have expectations of quality customer service. They expect to have their needs met in a professional manner, they desire a certain level of comfort, and possibly even made to feel a little special. This is important because satisfied guests are more likely to return and to become true brand ambassadors. But what if instead of merely meeting expectations, hotels created a culture of service that was intent on exceeding expectations in every conceivable way? What if frontline staff were trained and empowered to provide guest services that demonstrate a willingness to always go the extra mile in order to please their guests? This culture is exactly what some hotels are creating in their operations. From helpful, smiling, welcoming staff to the quality of  a room's comfort and conveniences. From discovering a guest's special needs and enthusiastically fulfilling them, to making some amenities free of charge and offering random upgrades. The April issue of the Hotel Business Review will explore what some hotels are doing to enhance and enrich their guest services.