Five Essential Questions You Should Ask in Choosing Your Guest Internet Provider
By Michael Kasprzyk CEO, Thinwires, LLC | January 27, 2012
As business owners we are always looking to improve the bottom line, aren't we? We are always looking for ways to make our clients happy while improving our margins. Guest Internet services are a great place to improve the guest experience your hotel provides while potentially increasing revenue. In this article, I will outline the 5 questions you need to ask your potential vendors to make sure that Guest Internet Services are a success at your property.
1. Can the vendor provide references for their work?
Yes, this might seem like an obvious step, but it is truly amazing how many times it doesn't happen. You're busy, they seem to be saying all the right stuff, the price is good... must be a winner, right? Not always so. Do yourself a favor, and avoid future headaches... follow through on this important step!
One tip when calling to check the vendors' references is to inquire about their inspection after the new vendor had installed their service and equipment. Be sure to ask if the vendor was thorough. Was the work performed adequately, in an efficient and organized manner? Were they tidy and did they leave the property without leaving a mess? You want to make sure there are no red flags after the vendor you choose has gone home.
2. Is the vendor capable of engineering services for your type of property?
Every hotel presents unique challenges for engineering and retrofitting Guest Internet. Varying construction materials, service level requirements, and the physical layout of your property can dictate different engineering methods. A 25-story building in an urban center is very different from a tropical resort with 25 two-story guest buildings along a beach. Ensure that your vendor knows what is required to service your type of property. The right equipment choices at the beginning of your project can result in a lower total cost of ownership and increase your guest satisfaction scores. At the end of the day, your hotel must have complete coverage in all guest areas. Whether wired or wireless, it is important to make sure that your specific needs will be met by the vendor that you choose.