Effective Communication: Remember what Mom taught you
By Dee Dee Dochen Founder & Owner, DDD Marketing Communications | October 28, 2008
Whatever happened to the hand-written thank-you note? - and other tried-and-true nice-isms that will help you stand out from the crowd...
My friends laugh when I tell them that, as a child, Mom used to have us write rough drafts for thank-you notes. When our 100-year-old grandmother passed away and we were going through her things, we discovered the source of Mom's M.O.: There, in a stenographer's notebook, were pages and pages of thank-you note drafts, written in the hand of dear Grandmother Belle.
Another Mom-ism that I remember lovingly is how she would say, "If you're bored, read the dictionary." Sure enough, that big, heavy book became a fun and often intriguing source of activity, as I'd flip through pages and discover new words.
Any wonder that my brother and I chose careers in the corporate communications world? More than 25 years later, we still agree that our most valuable professional communication education came not from any college course, but from Mom.
For all of us, communication - both verbal and non-verbal - is an integral part of our daily world. And as the world moves faster, as our fingers do the talking, and as the sense of urgency drives our ability to knock out scores of brief, electronically transmitted messages daily, some of the valuable communication skills that our moms taught us run the risk of being overlooked.
Earning an intangible Ph.D. from Mom's School of Communications, and then taking those well-honed skills out into the marketplace, can be the single most influential factor affecting a business relationship.
The Hotel Business Review articles are free to read on a weekly basis, but you must purchase a subscription to access
our library archives. We have more than 5000 best practice articles on hotel management and operations, so our
knowledge bank is an excellent investment! Subscribe today and access the articles in our archives.