Your Hotel Website: How to Rise Above the Crowd

By Tema Frank CEO, Frank Reactions | January 27, 2012

I plan to be in Crete for a conference this spring. My husband and I love Greece, so we are thinking of bringing our children along, and stopping in Athens for a couple of days on our way to Crete. Not knowing where to stay, I started with a Google search for "hotels Athens". Google returned 1,510,000 results. Gee, that narrows it down. So what will make me decide which results to click on?

Obviously, results on the first page, or first couple of pages, are the most likely to get looked at, so search engine optimization of your site and/or search engine advertising are crucial. But let's assume for a moment that you've done that successfully, and landed on the first page of results. Now what? The listings all relate to hotels in Athens, Greece. None of the headings particularly stands out over the others. All but one heeded Rule #1 of search engine advertising: make sure the search terms (in this case, "hotels" and "Athens") appear in the title, because they'll be highlighted when the results appear.

The next thing people will naturally look at is the description below the header. For most major cities, the first few results of a city hotel search will be comparison or ratings websites. Apart from paid content on those sites, you've got little control over how you appear within those sites.

But in smaller centeres, and sometimes even in major cities, people will search using terms that give your hotel a chance to pop up on the first page. For example, if I were going to give a talk at Stanford University in California, I might type in "hotels Stanford University". Two of the top three natural listings are for specific hotels. This is when page description tags become crucial. The description tags are words that you can instruct your website designer to enter on each page to provide a description of what the page is about. It is your way of enticing viewers to open the door a little further, and come check out your website.

It is in writing those page descriptions that you must find a way to differentiate yourself. You've only got a few words in which to do so, so make every word count.

Think about what makes your hotel special. Why would people choose it over a competitor? What are the key pieces of information they will want to know? It may be price. It may be luxury. Maybe location, history, views, amenities, pet-friendliness, .... whatever. Just make sure you know what it is, and use it to make your description stand out.

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Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.