Building a Climate of Understanding and Trust

By Caroline Cooper President, Zeal Coaching | October 02, 2011

The success of our relationships determines the success of our business. Studies have shown that one of the bases of good leadership is the trust and confidence your team has in you. If they trust you they will go through hell and high water for you. Trust and confidence is built on good relationships, trustworthiness and good ethics.

But where do we begin in engaging people to build these relationships, and in creating a climate of understanding and trust?

I'm sure we all experienced managers who close down others by over talking and interrupting them. You know the type of person; they fail to listen, dismiss feedback, make assumptions and misunderstand others points of view, leading to mistakes and missed opportunities. They will readily shoot the messenger and disrespect confidences ultimately meaning that others will just bypass them altogether.

They change the goal posts frequently, so no one ever knows where they stand. And when they make a mistake they are quick to blame others and when you dare make a mistake there is all hell to pay for. Confusion, frustration and mistrust reigns.

Self Belief

Building trust starts with a belief in yourself. Are you clear and concise about your own position on issues? Do you tell your team what you really think? Make clear decisions and communicate your stance on issues, and be prepared to defend these when pressed or challenged. Accept that making difficult decisions will be necessary from time to time, and avoid hiding difficult issues under the carpet.

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Coming up in December 2018...

Hotel Law: New Administration - New Policies

In a business as large as a hotel and in a field as broad as the law, there are innumerable legal issues which affect every area of a hotel's operation. For a hotel, the primary legal focus includes their restaurant, bar, meeting, convention and spa areas of their business, as well as employee relations. Hotels are also expected to protect their guests from criminal harm and to ensure the confidentiality of their personal identity information. These are a few of the daily legal matters hotels are concerned with, but on a national scale, there are also a number of pressing issues that the industry at large must address. For example, with a new presidential administration, there could be new policies on minimum wage and overtime rules, and a revised standard for determining joint employer status. There could also be legal issues surrounding new immigration policies like the H-2B guest-worker program (used by some hotels and resorts for seasonal staffing), as well as the uncertain legal status of some employees who fall under the DACA program. There are also major legal implications surrounding the online gaming industry. With the growing popularity of internet gambling and daily fantasy sports betting, more traditional resort casinos are also seeking the legal right to offer online gambling. Finally, the legal status of home-sharing companies like Airbnb continues to make news. Local jurisdictions are still trying to determine how to regulate the short-term apartment rental market, and the outcome will have consequences for the hotel industry. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.