Building a Climate of Understanding and Trust
By Caroline Cooper President, Naturally Loyal | October 02, 2011
The success of our relationships determines the success of our business. Studies have shown that one of the bases of good leadership is the trust and confidence your team has in you. If they trust you they will go through hell and high water for you. Trust and confidence is built on good relationships, trustworthiness and good ethics.
But where do we begin in engaging people to build these relationships, and in creating a climate of understanding and trust?
I'm sure we all experienced managers who close down others by over talking and interrupting them. You know the type of person; they fail to listen, dismiss feedback, make assumptions and misunderstand others points of view, leading to mistakes and missed opportunities. They will readily shoot the messenger and disrespect confidences ultimately meaning that others will just bypass them altogether.
They change the goal posts frequently, so no one ever knows where they stand. And when they make a mistake they are quick to blame others and when you dare make a mistake there is all hell to pay for. Confusion, frustration and mistrust reigns.
Building trust starts with a belief in yourself. Are you clear and concise about your own position on issues? Do you tell your team what you really think? Make clear decisions and communicate your stance on issues, and be prepared to defend these when pressed or challenged. Accept that making difficult decisions will be necessary from time to time, and avoid hiding difficult issues under the carpet.