Advantages of Domestic and International Law Enforcement Liaison

By Marc Glasser Managing Director, RM LLC | October 07, 2012

General Personal Relationships and Liaison

In general, it is basic human behavior to want to help a friend or an acquaintance more than someone we do not know or with whom we have limited interpersonal contact. Having a person go the “extra mile” or even inch, is one of the benefits of an established personal relationship. Advantages of domestic and international law enforcement liaison are similar to advantages afforded to valuable personal relationships in general. Additionally, it is important to emphasize that, in general, personal “face-to-face” contact is more effective in promoting liaison, cooperation and the exchange of information than contact solely established and maintained through social Internet networking (e.g., Facebook, LinkedIn). While it is important to acknowledge that social Internet networking is a most valuable tool, face-to-face contact, facilitated by Internet contact or not, is generally superior for promoting effective interpersonal relationships; hence, liaison. However, it is important to understand that there may be factors that preclude face-to-face contact, such as geographical distance or financial constraints, where technology can facilitate contact that would otherwise not occur. In these cases, establishing contact facilitated by technology is more valuable than no contact at all. Further, in this global economy, it is also likely that relationships established through technology can, in the short or long-term, culminate in face-to-face meetings.

The final “general” point is that often the more that those in contact have in common (e.g., professional background, experiences, and other common traits) the more rapidly the interpersonal relationship is built and communication will be more efficient. Efficiency in terms of the information exchanged means that the information need not be “translated” for those unfamiliar with “industry” concepts, terms or other industry specifics. This is not to say, those with fewer common traits or experiences, should not establish external industry or discipline contacts, it is to emphasize that those assigned to liaison duties should be the ones with traits or experiences most in common with those with whom they are establishing contact. Even in cases where little or no “established common ground” exists between those initiating relationships, this is by no means a reason not to pursue establishing the relationship. It may simply require a bit more effort. However, the effort involved is well worth the return as is highlighted throughout this article.

This article does not imply that law enforcement officials do not want to, or cannot make, a conscious effort to help those with whom they have had no or limited contact. This article asserts that having a positive interpersonal relationship, with most anyone, including law enforcement personnel, will facilitate a climate where the exchange of information will more readily occur – specifically relating to this article - facilitating the exchange of information between and among hotel and law enforcement professionals. Higher frequency and quality of the information exchanged will benefit all those involved. Not only will it be valuable for the hotel to receive law enforcement information, it will also be very beneficial to the law enforcement agency involved.

Law Enforcement Liaison

Specific advantages of effective domestic and international law enforcement liaison include the availability of a vast array of information, including intelligence, assessments and resources. Information and analysis received from law enforcement contacts can save lives, protect property and help to safeguard a hotel’s reputation. Threat information received from law enforcement sources facilitates proactive, threat reducing or mitigating, hotel security protective measures. These protective measures are based on risk management. Appropriate risk management based activities are efficient as limited resources are allocated to protective measures having the highest return on investment by dedicating resources to actions that would most likely reduce or mitigate the threat. Threat reduction includes threat elimination. Threat mitigation includes measures that would reduce the threat impact were it to occur. The aforementioned can significantly positively impact a hotel’s “bottom line” with effective law enforcement liaison or most negatively without appropriate law enforcement liaison.

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Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.