How Hotel Operators Can Keep Their Employees From Burning Out
By Roberta Chinsky Matuson President, Matuson Consulting | August 01, 2013
There are few businesses where employees are expected to be "on" 24/7 and to always have a smile on their face regardless of how they are feeling. But this is exactly what is required of those who work in hotels. Some say that if you can't stand the heat, then get out of the kitchen. That old saying may have worked well for other generations. But what happens when the next generation isn't as tolerant or committed as the one that came before them? Will you be able to compete for talent with the 9-5 industries and if so, will you still be able to create a five-star experience with employees who resemble characters out of the Zombie movie, The Night of the Living Dead? Here are some steps you can take to prevent this nightmare from happening in your hotel.
Frequently monitor your staffing levels and adjust accordingly
It's always great to be able to do more with less, but at what cost? There is only so long that a person can comfortably handle doing the work of two or more people. In the end, something has to give. An overworked and overtired employee will either be fired for substandard performance or will walk away if they are unable to personally manage the situation.
Pay attention to signs that may indicate it's time to bring staffing levels up to where they were pre-recession. This includes, employees falling asleep on the job; a sudden increase in employee absenteeism; a spike in employee turnover; pleasant employees becoming irritable.
Move employees around
Some jobs are more stressful than others. Identify which jobs fall into this category and then consider cycling these people into less stressful positions at similar pay rates.