A New Leadership Model - Leading From All Areas of Your Organization

We're All Leaders

By David Lund Hospitality & Leadership Expert, The Hotel Financial Coach | December 04, 2016

As a professional coach, I have been introduced to a new leadership model at the Coaches Training Institute and in this article, I will explain the Co-Active Dimensional Leadership Modeltm and how it applies so well to hospitality. CTI developed this leadership model in addition to their Co-Activetm coaching model. Both are incredibly effective platforms for building teams and leaders that see our world as one that is being built on the efforts and creativity of everyone, not the traditional leader – servant model we sometimes cling to in hospitality.

"The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things." - Ronald Reagan

The leadership model fits hospitality so well because we are the very essence of a people focused business. Two of our three pillars are guests and colleagues so the ability to create a stronger foundation to ensure were all contributing our service and leadership has a compound effect in hospitality. Imagine a world inside your business where traditional roles and positions fade into the ether because they're not required. This is entirely possible with a model that has leadership coming from and going on in all areas of your organization.

Here is the basis for the model and its five dimensions. What's important to realize is the model's five dimensions all are the same size and they move freely within the container that you create inside your business. No dimension in this model is bigger or trumps the other. That sounds like great things are happening while the boss is away and the boss's role becomes one of the enabler. Letting all people in the organization step forward and give their gifts. When this happens, we compound the impact they have and we create a perpetual leadership fountain.

Leading From Within

This is at the core of the model and it means that the leadership is something instilled in all the people in the organization. The actions and the way people are being inside the organization take on a level of ownership that promotes actions akin to "do unto others as you would do unto you". We all treat each other, our clients as we would want to be treated. We operate at the same level of authenticity with our colleagues, peers, and managers. We act and model the same with our guests. We play this way all the time with everyone when the boss is here or not makes no difference. We're all on the same page. We all make a difference and we ultimately know that we're part of the fabric, not the pattern itself. If you could see how people operate, think and create at this level you would not be able to discern the different traditional roles. What you would see would all look the same. People's actions and efforts would seamlessly melt together producing a core operating system. No winners or losers, no right or wrong, no better or worse, just a true level playing field. Simply put a way of being that is rich and alive.

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Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.