New Hotel Luxury Car Experiences

Are You Covered for a Porsche or Pinto?

By John Welty Practice Leader, SUITELIFE, Venture Insurance Programs | June 04, 2017

The opportunity to drive their dream car is on the bucket list of many. That goal can be checked off fairly easily these days as luxury car driver experiences are available through a variety of venues, including hotels and resorts. Dreamers no longer have to shell out hundreds of thousands to drive a Lamborghini; they can reserve a luxury suite at certain high-end hotels and enjoy the privilege of driving one for a few hours.

Of course, for hotels and resorts offering this luxury service, new risks come with the experiences. In this article, we discuss what hotel and resort owners participating in these luxury driver experiences can do to make sure they have taken the proper steps to protect their guests, employees and their bottom lines.

Who could forget the scene in the classic comedy Ferris Bueller's Day Off where the parking garage attendant takes off for a joy ride in Cameron's father's red Ferrari? It seems wrong, but it's hard to blame him. Who doesn't want to get behind the wheel of a luxury car and paint the town as well?

Among its many other high-end amenities designed to pamper guests, luxury car experiences are now on the menu at the revered Waldorf-Astoria. Hotel guests can do just that – take their dream cars for a spin. Exotic cars like Ferraris, Lamborghinis, and McLarens are available to guests with valid driver's licenses who are willing to open their wallets.

Without a doubt, this trend will take off and it won't just be the Waldorf offering this experience. Already, many four- and five-star hotels and resorts have arrangements with luxury auto manufacturers, wherein they highlight and promote the brands' featured vehicles. This typically includes the availability of a fleet of luxury vehicles for use by special guests of the hotel.

While this is an appealing perk for many, what happens in the event of an accident? The nature of these cars and driving experiences beg us to consider the risks of potentially deadly accidents and damage to cars that cost hundreds of thousands of dollars. Hotels and guests should consider their insurance policies and coverage limits before signing on to drive one of these vehicles. Does a guest have enough coverage for a luxury vehicle or just enough to cover their family sedans? What does the hotel's commercial auto policy say?

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Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.