Evaluating Spa Trends for Profitability and Longevity

By Ann Brown Founder, Saltability | January 07, 2018

As a former spa director of one of the largest resort spas in the Midwest, I know how important it is to evaluate new products and services in order to determine which ones offer true potential for wellness for the client and profitability for the business. As a property manager or owner, your phone rings constantly with vendors who want you to consider their products and services. Below, here are a few questions to help you decide if a trend is right for your property. 

How does the trend create an improvement over how we are currently working and providing service to our clientele?

As an entrepreneur in the spa industry, I created my business because I saw the need to create a more eco-friendly delivery of stone massage and an opportunity to provide more health benefits for clients through Himalayan salt. When you see depth in the benefits provided by a trend, it is likely to be longer lasting and more positively impactful upon your business. 

How long has the trend really been around?

Rarely will you find something that is truly new. Part of the beauty of the spa industry is spa therapy’s roots in centuries-old healing treatments and natural remedies. Delve into the science and history of the treatment or products being offered as part of the trend. Take confidence where you see ties to proven or longstanding history. 

Does this trend fill a void in the marketplace — or better yet, in your day-to-day business?

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Coming up in June 2018...

Sales & Marketing: Opinions Matter

Hotel Sales and Marketing Directors manage a complex mix of strategies to attract and convert customers into guests. Part of their expertise includes an awareness of customer behavior during the reservation process, so they can make sure their hotel is favorably positioned. One such trend is the growing popularity of travel review sites. According to one recent survey, 61% of prospective customers consult online reviews in order to validate information about the hotel before making a purchasing decision. Another survey found that the average hotel customer reads between 6-12 reviews across 4-10 properties before making a final decision on where to stay. Similarly, other studies have shown that consumer reviews are a more trusted source of information for prospective customers than other kinds of marketing messaging. In fact, reviews are often considered to be as influential as price regarding whether a customer decides to complete a purchase or not. Plus, travel sites with the most reviews - including recent reviews from satisfied customers and thoughtful responses from staff - were also found to be the most appealing. So having positive reviews on a travel website is essential and can help to increase a hotel's conversion rates dramatically. Of course, there are all kinds of additional marketing strategies for sales and marketing directors to consider - the importance of video and the emergence of live streaming; the implementation of voice search; the proliferation of travel bots; and the development of Instagram as an e-commerce platform. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.