In this article I am going to explain why I think that the relentless increase in contactless technology will weaken hugely the spirit of hospitality in hotels. New technology and amenities will improve guest convenience and maybe exceed the expectations of many guests, but the service experience will be detached more and more from the essence of hospitality. READ MORE

Recent years have seen a substantial increase in the number of digital solutions being integrated into various aspects and sectors of our lives; travel, banks, retails, food ordering, and more. How has the hospitality industry leveraged these technologies, and what are the key points to look out for and consider when implementing digital solutions to assist and improve your hotel's operations? READ MORE

Many of us in hospitality like to think that "there are no silos, here." But is that the reality? The pandemic put that assertion to the test and many hotel disciplines were prompted to work together in new ways to care for guests-and to care for each other. These experiences are helping us rethink our human resources approaches going forward. READ MORE

Hotel employees have the ultimate control over whether guest experiences exceed or fail to live up to expectations. To earn their commitment in going the extra mile, hoteliers need to equip their teams with the right tools and workplace conditions to succeed. Using newer workforce management strategies and technologies, the goal of providing truly exceptional service is now within reach. READ MORE

Digital technologies are increasingly applied in today's human resources management practices for talent acquisition, employee experience, and well-being, from social media platforms, to mobile app gamifications, to metaverse-enabled job placement and training, to the recent development of ChatGPT. This article discussed some of the latest trends and aims to inspire conversations in both industry and academic along these phenomena. READ MORE