Lessons of history and innovation anchor the premise of this article. As the hospitality market struggles with ongoing staffing and labor challenges, the terms of service have changed dramatically. This article highlights patterns of transformation and the urgency for brave-hearted organizational innovation. Not only are employees seeking versatility and flexibility, but many people are also seeking significant improvements and changes to their quality of life. READ MORE

While the hotel industry has long since passed COVID-19 fatigue, there have been some incredibly powerful lessons to come out of the pandemic. From the talent perspective, we have to be innovative, proactive, and empathetic in order to succeed. By focusing on talent retention, talent acquisition, and talent development, hotel companies can position themselves for post-pandemic success. READ MORE

In response to the pressures of the Great Resignation, human resources professionals, hotel owners, operators, and even professional organizations are coming up with inventive new ideas, practices, and creative ways to effectively change the hospitality game when it comes to strategies such as employee experience and engagement, talent recruitment and retention. READ MORE

There is a world of difference between service and hospitality. Having staff capable of delivering guest hospitality is critical to zero disappointment guest stays that earn five-star reviews. Management focused on hospitality must provide staff with the training and tools necessary to exceed guest expectations. This High Return Hospitality not only benefits guests, but also elevates staff experiences leading to fulfilled staff with a higher intent to stay. With staff shortages across the industry, a property's ability to attract and retain high-performing staff is critical to providing exceptional experiences that delight guests. READ MORE

The global labor shortage has continued to create challenges at every level of the hospitality industry and hotel operations. As a result of the ongoing talent shortage, hotel owners and operators have had to find creative solutions to recruit and retain employees. Continuing to adapt and adjust to this changing landscape is every company's best way forward. READ MORE