As guests return to our hotels, they may not know all the challenges that have occurred to keep the lights on over the past two years. We examine two distinctly different properties, with relatable twists and turns on how they navigated trying times by listening, learning, and leaning-in to new solutions leading to greater guest experience. ? READ MORE

The global COVID-19 pandemic turned vibrant hotel properties at the start of 2020 into empty shells just months later. Hoever, the decision to resume operations was just the beginning of a slew of unique and complicated hurdles for both the operator and the consumer. As the hotel industry re-wakens in a world still full of operator challenges, how do hotels balance what is possible and what is expected with guest experience moving forward, while placing critical pandemic lessons learned into action? READ MORE

The pandemic paved the way for massive changes in the hotel industry, including new safety protocols, a reduction in staff, a new profile of travelers, and adjusted amenity offerings and services. As travel continues to grow back toward pre-pandemic levels, it is essential for hotel leaders and staff to remain aware of changes in guest expectations as the mix of business shifts from predominantly leisure back toward more historical segment mix including corporate, group and government. Understanding and anticipating these changes requires hoteliers to be nimble and to reinforce the focus on guest satisfaction. READ MORE

As hotels and the publishing industry move into a post-pandemic world, hotels are seeking ways to provide travellers with relaxing amenities, that include reading materials and more, in a safe, eco-and tech-friendly, green and contactless way. An understanding of the how trends in the publishing industry is impacting the daily read – from newspapers to in-room magazines and more is shared. READ MORE

With pandemic easing its grip on the travel industry, hotels occupancy and room rates are getting closer to pre-pandemic levels. While that is a very encouraging and welcomed trend, it certainly poses another set of challenges for the industry. With higher room rates, guests are expecting all services and amenities to be restored to pre-pandemic levels, but labor shortage and uncertainty of labor market definitely impact hotel industry ability to restore all amenities and services. READ MORE