Noiseless tremors are causing the erosion of the traditional employment model in the hospitality industry and this has gone unnoticed during this pandemic. The level and amount of experienced and educated hospitality executives will reach a historic low level in 2022 not seen since the recessions of the 1970s. READ MORE

As we look forward to reopening our hotels we clearly can't just expect employees to pick up where they left off. Many hotel employees may have been off work for anything from 4 months to maybe as long as a whole year. In this article I suggest how you can make the return to work as smooth as possible for all concerned, so your team come back energised, engaged, and effective from day one. READ MORE

Have you ever wondered what best practices help you and your team thrive? In this article, you'll find my personal perspective of what it takes to thrive based on being a business owner in the crazy entrepreneurial trenches for over 25 years. Nothing gives you insights like the emotional ups and downs, the failures, oversights, and the joy of thriving. READ MORE

As we work to battle the coronavirus and restore our economy, the hospitality industry can be a leader in bringing people together - one community at a time. This article will consider non-doctrinaire ways that hospitality organizations can help promote mutual respect and understanding among staff, guests and partners, better understanding what it is like to walk in another person's shoes. READ MORE

As a coach I have heard many people ask, quietly, if not, somewhat fearfully what if I really do not care about the people? They continue to explain what they really care about is getting results. This question is not surprising given why we work and what is measured at work. If you want your team to get better business results; try practicing this 5-step guide to leadership caring to maximize performance. READ MORE