Climate change is real, and it is spectacular in how it is changing our weather norms around the world. So, at this point, we need all possible assistance to combat the climate crisis. Hotel Managers could contribute heavily towards battling against this factual threat. Simply understanding that the decisions hotel managers make about how to operate the hotel have important consequences and help determine the gravity of climate impacts. READ MORE

The discussion of sustainability, green and or eco-friendly has been happening for years but many of these initiatives did not get integrated into the planning and thought processes of a lot of hotel management teams. The practice of eco-friendly hotels is sometimes aligned with an organization's mission and ethics. The discussion in this article offers steps to identify resources and plan for operating an eco-friendly hotel. READ MORE

Peter Kjellberg, CMO and Head of Global Verticals at Dometic, explores redefining the outdoor guest experience looking at the ways in which the global pandemic experience has caused shifts in perspective that are shaping and will continue to shape the luxury hotel guest experience. This article looks at new concepts and product categories that can aid hotel executives to leveling up the outdoor guest experience amenities moving forward. READ MORE

Establishing connections across your property(s) or brand is more than just shuttle service to the airport. Connections can be an apt metaphor for person-to-person interaction, the guest experience as a whole, and even the way technology can support lasting guest relationships. In fact, the argument could be made that hospitality is an entire industry of connections. READ MORE

Hotels still have plenty of customers, even if they aren't checking in as often. Properties have even more kinds of customers than ever before. Here's how to meet your new customers' needs for maximum booking potential, according to Geoffrey Rsykamp, Global Head of Hospitality, Travel & Leisure at Medallia. READ MORE