Luxury hotels are quite rightly very concerned about the first impression the guest gets on arrival and the importance of every "touchpoint" or experience-moment. Both of these strategies are probably misplaced: the arrival experience is less important in terms of influencing memories than the departure experience; and it is not necessary to focus on every touchpoint. READ MORE

Guests today aren't flocking to hotels in droves, but that doesn't mean the power of hospitality brands on social media is any lessened. In this blog, we dive into how to leverage social media to keep your hotel front-and-center with guests, connect with them on a unique level, and cement your brand with them to build a stronger image and customer retention. READ MORE

It is time to prioritize hotel employee's mental health. Evidence shows that the mental health of staff impacts the quality of guest service. With tools in place to practice resilient habits, the desired outcomes in this industry are attainable. Employees will learn to deal with fear and stress from COVID-19 and take on a common purpose of providing exceptional service. READ MORE

As countries around the globe grapple with the return of life to known normalcy, Guyana, the small nation along the northeastern coast of South America, sets the stage as significant developments to unfold from its expanding oil wealth, become the eye of opportunity to international hospitality investors. An exclusive piece in conversation with Guyana's Chief Investment Officer, Dr Peter Ramsaroom. READ MORE

What do employers need to know when considering whether to mandate COVID-19 vaccines? This article discusses the impact of the FDA's Emergency Use Authorization on employers' ability to mandate vaccines; addresses the interaction of federal and proposed state legislation on the issue; discusses recent EEOC guidance on vaccine issues; and outlines a myriad of other considerations employers must take into account in implementing any COVID-19 vaccine program. READ MORE