Outstanding communications has always been an essential hallmark of a successful hospitality organization - from property level and the host community to the C-Suite. The global pandemic, with its many disruptions, has further challenged us to maintain positive connections within the organization and to our many audiences. Done properly, when we sustain connections at such a stressful time, knowledge takes the place of uncertainty and realistic hope displaces fear. READ MORE

When the COVID-19 pandemic struck this spring, Bermuda officials knew shutting down the tiny British Overseas Territory's borders was necessary to protect the well-being of island residents. But they also knew the impact on local businesses - both big and small - could be devastating. In response, the Bermuda Tourism Authority (BTA) launched a series of initiatives to support Bermudians in the here and now, as well as inspire future travelers. READ MORE

The spa and wellness industry has changed forever. In the most dramatic way possible, recent events have proven that our Western medical system cannot save us. The businesses that will thrive in the wake of this tragedy are those that perform science-based therapies with proven efficacy. In this article we examine time-tested traditional spa therapies and how they can be adapted to modern applications. READ MORE

The pandemic has hit the hospitality industry especially hard, forcing companies to look for ways to drive costs and inefficiencies out of their operations to help them survive the economic downturn and get their people back to work. One solution that's been gaining traction is the digitization of payments. These virtual solutions leverage third-party technology to automate back-end processes; protect against disputes and fraud; and provide more privacy, security and flexibility to consumers. READ MORE

While it may be challenging to stay in business amid a global pandemic, there are several strategies you as a restaurant operator can follow to not only increase your chances of survival but also come out stronger on the other side. Kevin Krapp from The Indigo Road Hospitality Group presents seven ways to help keep your restaurant afloat at this time. READ MORE