Culture might feel like an overused term: one of those buzzword business concepts that has taken on a life of its own. The reality however, is that a strong professional culture isn't optional it's essential. Culture doesn't just make your hotel a more enjoyable place to work, it also makes it a more enjoyable place to stay. It doesn't just boost employee satisfaction, it enhances guest satisfaction-and leads directly to a stronger bottom line. Understanding the nuts and bolts of how to build and maintain that culture is critical, and includes everything from training and tactics to setting priorities and building personal connections. READ MORE

Excellent customer service in the hospitality industry is about so much more than providing a pleasant stay for guests. Organizations that wish to be known for their stellar customer service must go above and beyond, not with fulfilling outlandish guest requests, but with prioritizing the guest experience in all aspects from the development of a property's design and food and beverage offerings to the training each team member must complete. The Hilton All Suites brands have found success by not only following this strategy, but by partnering with owners and developers who share the same vision. READ MORE

Somewhere along the way, we came to believe that all it takes to generate value, loyalty, and great ambassadors for our hotel are outstanding facilities, programs, and services. And don't forget those loyalty programs. While that may have been true back in the 20th Century, it is no longer enough in 2019; these qualities are just expected in a hotel. To provide the kind of experiences that will drive guest value and hotel revenues, it takes more than top facilities and good service. In this article, you will learn how a Gum Ball Machine can point your way into this Experience Economy. READ MORE

In the quest to put the customer first, many hotel chains are reevaluating their approach to IT. The advancement of cloud services, Internet of Things (IoT) technology and enhanced mobile connectivity has created new possibilities to improve the guest experience. However, capitalizing on these capabilities means moving away from traditional, centralized IT and implementing a hybrid IT system. Migration brings its own set of challenges when it comes to network and power management. In this article, global power management company Eaton addresses these challenges and shares strategies to help companies improve critical data protection as they shift toward decentralized IT. READ MORE

Approximately 48 million people annually are sickened due to foodborne illness, which equates to roughly one sixth the population of the United States (U.S.), with128,000 hospitalizations and 3,000 deaths per year. The estimated annual economic costs related to foodborne illness are approximately $77 billion. Foodborne illness is an urgent problem that threatens the health of people and generates significant economic losses. How can hotels and restaurants take action to reduce the alarming numbers of food safety errors and violations? READ MORE