Providing your hotel guests with the essential items they want and need is an important ingredient of overall customer satisfaction. In this article, we'll dive into tactics you could use to identify the essentials your customers need, and discuss how the brands you stock can lead to a delightful customer experience. We'll also discuss the role local trends and sustainability can play in creating a strong customer impression. At the end of the article, you will have a good idea of how to build and maintain a continuous process to create memorable experiences for your customers. READ MORE

Wi-Fi has become the fourth utility after water, gas and electricity and its importance is growing so significantly that a hotel room cannot be sold unless Wi-Fi is working at an acceptable service level. While traditional Wi-Fi is primarily used by the hotel guests to access the internet or by the hotel staff to access back-office applications, the explosion of Internet of Things (IoT) changes the dynamic of next generation Wi-Fi design within the hotel property. The investment in Wi-Fi infrastructure today is an investment in the future and the success of your hotel. READ MORE

The rise in mobile technology (mobility) adoption continues to shift the way many industries do business today. Mobile devices have empowered consumers to make informed decisions while enterprises have given employees the means to be more productive. Hospitality is one such industry that harnesses the power of mobile technology. And why not, when most consumers are walking around with computers in their pockets all day. These same tech-savvy consumers expect premium services and are quick to share their experiences - both good and bad - with the rest of the world through social platforms. The introduction of mobility is enabling hotel and resort brands to provide better guest service. This article summarizes some of the hottest mobile technology trends for everyday hospitality operations. READ MORE

As Denver-based, hotel management and investment company, Sage Hospitality continues to expand into the independent hotel world, their Chief Technology Officer, Matthew Schwartz weighs in on a topic of discussion in their office and presumably other hotel developers worldwide – does it make sense to invest in a mobile app as an independent hotel, or are there other places hotels should be focusing their time and money on? This article explores the downside of consumer "app bloat" and looks toward more sound outlets that independents can capitalize on now while the app debate continues. READ MORE

Mobile technology has transformed the hotel experience, putting countless services and amenities right at our fingertips. The next wave of technology, already gaining momentum around the industry, will take us beyond these simple conveniences and offer a new focus on customer preferences. The hotel room of the future, powered by next-generation technology and data, will be an incredibly personalized experience where guests can control their guest room environment in the same way they are accustomed to doing at home. The benefit is twofold - guests receive all the comforts of home, while offering new levels of customer loyalty for hotels. READ MORE