Best Western Becomes PhoneSuite's 900th PBX Customer

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. October 14, 2008

BROOMFIELD, CO, September 13, 2005. PhoneSuite recently installed its 900th PBX system and supplemental lodging-specific telephone solutions at a 52-room Best Western in Canyon, Texas.

"PhoneSuite helped us meet our guests' and staff's telecom needs, without breaking the bank," said Jyoti Contractor, manager of the Best Western property. "Our telecom consultant, Sunrise Enterprises, did our homework for us by researching potential PBX vendor partners, and together we found PhoneSuite's people, product and pricing in a class of their own.

"Being a new build - we just opened August 5th - we wanted a top-notch telecom system but didn't want to strap ourselves with the enormous product and service costs of many other suppliers. We received a really good deal on a really good PBX with PhoneSuite," she added. "We don't have a single complaint regarding the system, and we haven't had one from our staff or guests either."

Shaun Patel, owner of Dumas, Texas-based Sunrise, a telecom solutions consultant and integrator, said he's worked with PhoneSuite's products and people for years and never hesitates to recommend them.

"PhoneSuite systems are easy to install, program, and use," Patel said. "Just as important, they're value engineered and incredibly durable and reliable - as trouble free as you can get in this business." Patel said the bottom line on PhoneSuite's 900th deal is just that.

"PhoneSuite saved my client 40 percent of the cost of comparable systems. That adds up to $10,000 or more in savings for a typical 100-room hotel," he said. "The systems we use to communicate have changed a bit over the years with the introduction of pagers, cell phones and the Internet, but one thing remains a constant: 'Money talks.' When we save our clients thousands of dollars AND partner them with a proven hotel telecom solutions manufacturer the caliber of PhoneSuite, the deal sells itself."

PhoneSuite President and CEO Frank Melville said the technology provider from its inception more than 15 years ago has always strived to meet and exceed customers' expectations one client, one project, one day at a time.

"The fact is that while the hotel business is a growing and global business, it's also a very small world," Melville said. "Those that consistently perform as needed are rewarded with precious repeat business and referrals in this close-knit community. We owe a great deal of our success to our growing family of hotel partners and associates who really help us get the word out so that we can connect more and more hotels to their guests, and guests to their loved ones, co-workers and their own clients.

"We expect our growth to continue to mushroom as more hotels are built across the globe and others are upgraded to more cost-efficient PBXs," Melville said. "It's no secret that more and more guests are using their cell phones to place in-room long distance calls, and that this practice, coupled with the trend toward free in-room high-speed Internet access, has negatively impacted hotels' telecom revenues.

"In today's fiercely competitive lodging landscape, it's imperative that properties gain access to more cost-effective PBXs and supplemental telecom solutions - and that's where we come in," Melville said. "PhoneSuite is positioned perfectly as the preferred telecom solutions provider to limited-service and mid-scale properties.

PhoneSuite products are designed for hotel/motel use. They offer easy-to-use one-touch function keys on the console, require little training for staff to become proficient, and feature automated attendant, voice mail, and call accounting with inexpensive plug-and-play add-on cards.