LRA Worldwide Hires Project Director for Quality Assurance Practice
MAY 3, 2007. LRA Worldwide, Inc., a leading consulting and research firm in the growing sector of Customer Experience Management (CEM), announced Paul Bauman has joined the firm as a Project Director in the Quality Assurance practice.
Bauman brings nearly ten years of project management experience to LRA, with an expertise in running complex, high-exposure projects. Bauman's areas of expertise include managing projects involving quality control, software implementation, training and SOP development and implementation.
Bauman joins LRA from his role as a Project Manager in the Process Excellence division at Wyeth Pharmaceuticals, where he had been employed since 2005. Previously, he had worked for Centocor (a division of Johnson & Johnson) and Kelly Scientific Services in a variety of quality control and project oversight roles.
'As the size and complexity of our projects grow, so do some of the inherent challenges,' explained John Roberto, an LRA Senior Vice President and Managing Director of the firm's Quality Assurance practice. 'Adding a project director of Paul's caliber to our team will ensure that LRA is able to continue to provide a seamless client experience and maintain our reputation for providing world-class service to our clients, even during a period of rapid growth.'
Bauman will begin working with several of LRA's largest quality assurance clients immediately. In all, LRA's Quality Assurance practice conducts nearly 13,000 site visits and evaluations each year, either as a stand-alone offering or as part of an integrated Customer Experience Management project. LRA customizes its QA programs to specific client needs, deploying its consultants to conduct quality assurance, brand compliance, audit and mystery shopping programs for industry leaders in lodging, such as W Hotels, Choice Hotels, Hyatt Hotels and Westin Hotels & Resorts, to giants in sports (Troon Golf, the PGA TOUR), Conference Centers (ARAMARK), the National Park Service (Yosemite National Park, Kennedy Space Center), Gaming (Churchill Downs, Hard Rock Hotels & Casinos) and Travel (The Port Authority of New York and New Jersey).
Bauman graduated from the University of Delaware with a degree in biology. An accomplished jazz musician, he currently resides in Oreland, PA.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
