ID/Passport Scanners from TTI

Tackle Charge-back, Identity Fraud Issues and More in less than 10 seconds

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. October 14, 2008

NEW YORK, NY, May 13, 2008. Owners interested in protecting their hotel asset from false chargeback claims and erroneous personal identification provided by guests at check-in are finding solace in the ID/PassportScan System from TTI Technologies International. Within 10 seconds, the document scanner can capture legitimate guest information at check-in and immediately download it into the hotel's property-management system. This enables the hotel to instantly capture the guest's photo, name, address, date of birth and nationality, while providing proof that the guest actually stayed at the hotel.

"The benefits of using an ID scanner to capture guest identification information is limitless," said Steve Blidner, TTI President. "The Optical Character Recognition (OCR) technology used by our ID/PassportScan System works in tandem with DynamicFormFill (DFF) technology to automatically and transparently disperse data into the appropriate fields in the hotel's PMS. This is a great way to streamline the data-entry process at check-in process and avoid the need for front-desk staff to photocopy and archive passports or other personal documents.

"This tool also removes the risk of human error in the data entry process while simultaneously perfecting list solicitation," he said. "How often have typos cost a hotel the inability to market to customers for future stays or, more importantly, given a guest a good excuse to file a charge-back claim with their credit-card company in order to avoid charges. The automatic data capture, coupled with our 'Sign Pad' for digital signatures, provides an unprecedented level of protection for owners and operators."

New York City Hotel a Big Supporter

Glenn Isaacs, Vice President of the Empire Hotel Group in New York, is a big supporter of ID scanning for guest data capture and an even bigger fan of the TTI ID/PassportScan solution.

"We have been searching for this type of solution for some time," Isaacs said. "We started with one hotel, and were very impressed with the ease of operation and functionality. The installation was performed a timely manner without interrupting the front desk personnel. We have since installed them in two other hotels, and will add them to the rest of our group in the near future."

The Empire Hotel Group is a distinctive collection of 5 hotels all located on Manhattan's West Side, including: The Lucerne Hotel, The Belvedere Hotel, The Hotel Newton, Travel Inn Hotel, and Americana Inn. Each property has been fully renovated and provides an array of products, services and amenities to accommodate the most distinguished traveler.

Isaacs cited the following as benefits of using TTI's ID/PassportScan System:

Reduces check-in time for guests

Eliminates the need for staff to make photocopies of guests' drivers license, passport or other form of ID while simultaneously reducing paper and printer ink inventory and costs

Data is downloaded instantly into the hotel's Windows-based PMS

Guest ID is kept on file within the hotel's PMS for instant or future verification

Data can be shared easily between hotels within the Empire Hotel Group

Data fields can be customized per each hotel

Solution is fully integrated with Google maps