Intelity Introduces ICE

ICE is the Guest Services Solution Designed for Hoteliers, by Hoteliers

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. November 13, 2008

ORLANDO, FL, November 12, 2008. Given today's shaky economy and downturn in travel, hoteliers across the country are feeling pressure to increase revenues and decrease expenditures. Today Intelity, an interactive hospitality technologies company, is unveiling the Interactive Customer Experience Solution TM(ICE), a revolutionary in-room concierge and back-end monitoring system that organizes, tracks and measures all hotel activity at the touch of a button. ICE is a customizable, branded interface that allows hotel guests to arrange all services via a touch screen or a personal laptop directly from the guest room in real time. From room service to turndown requests, check out to valet, and everything in between, ICE powers all guests needs. Meanwhile, ICE enables the hotel to modify prices in an instant and send hotel-wide messages to guests and employees in real-time. The system can increase revenue with strategic upselling and streamline operations where every minute request and employee action is accounted for (www.intelityice.com).

It took a team of technology pioneers, led by 16-year luxury hospitality veteran David Adelson, three years of testing and development to prepare for ICE's release. With hotel occupancy falling to levels as bad as post September 11th numbers and the economic downturn, ICE's completion could not have come at a better time.

Setup into the hotel's point of sale system is simple and upfront cost is minimal. In a matter of weeks, ICE can provide hoteliers with insight to more cost-effective operations. The ICE concierge system includes 19 to 22-inch touch screens in every guest room, all customized to the specific hotel or timeshare brand. Amenities are front and center for immediate guest exposure. Without picking up a phone a guest can make reservations at the spa or restaurant, arrange valet, room service, and any special request. The options are limitless because of ICE's complete customization. Non-invasive advertising can also be integrated into ICE, providing an additional revenue stream for the hotelier during these difficult times.

Controlling and modifying the system is simple enough for any hotelier to do. Adelson explains, "We kept the hotelier in mind in every aspect of the design, from guest experience to revenue generation, system navigation to modification, and most importantly expense reduction. ICE is as much an amenity to the guests as it is an asset to the hotel. Never before has the hotelier had such a high level of control and insight into the staff's performance and guests' habits."

The back-end Quality Assurance Solution portion of ICE is the most significant feature to hoteliers. Through this, the hotelier can reduce or completely eliminate unneeded hotel expenses. ICE's Quality Assurance program is integrated to the property's point of sale system. All hotel activity is tracked and measured, then presented in three-dimensional charts, graphs, and spreadsheets. The results are simplified and straightforward, making swift budgetary and operational decisions more reliable than ever before.

It has never been more important for hoteliers to adapt to innovations in technology, especially those designed to streamline efficiencies and increase revenues at their properties. ICE offers a wide range of solutions to the decades-long problems faced by hoteliers everywhere. Finally, this powerful system is available, prepared to redefine the way hotels operate and interact for years to come.

For an on-screen demo and more information, visit www.intelityICE.com. Interested hoteliers and timeshare managers can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information on sales, prices, and exciting upcoming ventures.