Customized Online Surveys Help Maintain Customer Relationships
FEBRUARY 17, 2009 - Open Hospitality, a global provider of online hotel Internet marketing solutions, designs fully customizable guest survey tools for hotels to insure their products and services meet customer expectations.
These online surveys offer hotels a proven method of effectively measuring guest satisfaction.
The layouts are concise, and easy to navigate. Online surveys feature real-time responses, providing hotel management the means to measure consumer satisfaction and then appropriately respond to concerns and or kudos. The timeliness of survey results allows hotels to improve internal communication and preserve guest loyalty.
'Open Hospitality is committed to providing our hotel clients with a variety of marketing methods that offer prompt feedback, and assist in cultivating relationships and future bookings,' comments Chris Wichers, Executive Vice President of Open Hospitality. 'Customized online surveys and real-time integrated reporting give hotels immediate access to feedback from guests in an informal yet confidential setting. That kind of smart e-marketing breeds consumer goodwill.' he added.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
