Cornell Scholars, Hospitality Execs to Discuss Customer Value
School of Hotel Administration Dean's Leadership Series
ITHACA, NY, October 6, 2009 - A panel of senior hospitality industry executives and scholars will address "Providing Customer Value: How to Survive as a Hospitality Business Today" on Monday, November 9, from 8:00 to 10:00 a.m. at InterContinental The Barclay New York. This is the fifth edition of the Cornell School of Hotel Administration Dean's Leadership Series.
Michael D. Johnson, Dean and E. M. Statler Professor at the School of Hotel Administration, will moderate the discussion. Panelists will be:
o Jeffery H. Boyd, JD '81, President and CEO, priceline.com
o Paul J. Brown, President, Global Brands and Commercial Services, Hilton Hotels Corporation
o Bill Carroll, PhD, Senior Lecturer, Cornell School of Hotel Administration
o Bill Glenn, President, Global Merchant Services, American Express
o Stephen G. Haggerty '90, Executive Vice President, Global Hyatt Corporation
o Robert J. McCarthy, 'PA, Group President, the Americas and Global Lodging Services, Marriott International, Inc.
o Rohit Verma, PhD, Executive Director, Center for Hospitality Research, and Professor, Cornell School of Hotel Administration
"This edition of the Dean's Leadership Series will again tackle an important and timely issue facing our industry," said Johnson. "Every individual in every hospitality company can do something to improve the value they provide to customers, and we've assembled a group of experts that can tell them how to do so."
Established in November 2007, the Dean's Leadership Series has addressed such topics as sustainability, real estate capital, and restaurant profitability, and previous editions of the series have attracted up to 200 hospitality executives in New York City, Orlando, and Washington, DC. The series is expanding to Paris in May 2010.
To register for the event, please contact Liz Flint at es232@cornell.edu. The price is $50 per person for Cornell alumni and $75 per person for non- alumni, and includes a continental breakfast.
This fifth edition of the series is sponsored by Aegis, Bench Events, Harrah's Entertainment, Inc., Hotel Business, Hotel Dynamics, HotelWorld Network, Hsyndicate, InterContinental The Barclay New York, International Hotel/Motel & Restaurant Show, JDA Software, MSI (Multi-Systems, Inc.), Parasol, Philips Hospitality, Questex Media Group, Stonebridge Companies, Swisher Hygiene, The Wall Street Journal, and the School of Hotel Administration's Center for Hospitality Research, Center for Real Estate Finance, and Leland C. & Mary M. Pillsbury Institute for Hospitality Entrepreneurship.
To participate as a corporate sponsor, please contact Rachel Ash '99 MBA '06, manager of corporate and foundation affairs, at rep6@cornell.edu or Joe Strodel, Jr., director of corporate and foundation affairs, at js343@cornell.edu.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
