Nuvola Launches a Digital Extension of Guest Services With Concierge

Innovative Hospitality Software Company Develops Technological Solution to Streamline Concierge Responsibilities, Integrated With Service Programs Such as Yelp and Opentable

USA, Miami, Florida. June 14, 2018

Nuvola, a hotel management and guest engagement software company, today announced the release of its newest module, Concierge. Available for purchase beginning June 18, Nuvola's Concierge will allow the hotel's concierge team to coordinate and monitor guest itineraries and amenities with reservations being exceptionally easy to manage through Nuvola's integration with Yelp and OpenTable.

Concierge allows for front-end staff to effectively manage guests' itineraries, restaurant reservations, spa appointments, room amenities, transportation and assist with other daily tasks in real-time. The module's compatibility with industry-leading platforms Yelp and OpenTable makes it easy to manage restaurant reservations, providing one intuitive platform to handle all tasks. For hotels with Nuvola's Angel® app, their web-based guest communications tool for smartphones, the addition of Concierge completes the full guest services experience.

"The addition of Concierge to our product line is an important step toward our goal of streamlining the hotel operations process," said Juan Carlos Abello, Nuvola CEO. "The concierge team needs its own management system that is smart and user-friendly in order to be effective. We are delivering a very intuitive product that that will result in higher customer satisfaction. It's a win, win."

The module provides a cost-effective, straightforward and sustainable solution to common problems encountered by concierge personnel. Unlike other concierge platforms that require full implementation of their product line, Concierge can be purchased as a separate module to use with existing management systems or as a complement to Nuvola's existing holistic platform.

Nuvola's software technology aims to improve hotel operating procedures and enhance the staff and guest experiences alike. From purchase to full implementation, Nuvola is able to reshape a resort's concierge services within three days by using a custom-tailored design to fit the specific needs of each property.


/ SLIDES

About Nuvola

Media Contact:

Sara Leiter
Senior Account Executive
Cheryl Andrews Marketing Communications
T: 305-444-4033
E: sara@cam-pr.com
W: http://www.mynuvola.com
Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.