Interstate Hotels & Resorts Debuts IHG’s Hotel Indigo Brand in Manchester, UK

United Kingdom, Manchester. December 19, 2018

Hotel Indigo® Manchester - Victoria Station has opened its doors to guests, marking the brand's debut in one of the UK's largest cities. Famous for its cotton mills and its role in the industrial revolution, Manchester is a vibrant city that is rapidly expanding and regenerating, complementing its historical setting. 

The boutique hotel is located at the gateway to the Northern Quarter, Manchester's creative heart, and is adjacent to Exchange Square, the city's shopping district. Known for its bohemian bars, the Northern Quarter has a lively music scene, and includes bustling independent studios and shops. Guests can enjoy the laidback atmosphere come day and night, with a wide range of places to eat and drink. 

Hotel Indigo® Manchester - Victoria Station features 187 stylish guest rooms, with design inspired by Manchester's rich and colourful history. The exterior of the hotel is a beautifully restored Grade II listed building, featuring an eye-catching contemporary tower, providing fantastic views of the city's skyline. 

The hotel's three room designs combine Manchester's industrial past with modern luxury and style. Raw materials feature throughout the hotel, such as bare brick walls in the reception, complemented by iron pulleys and rope connecting to lights which have bespoke weaved baskets as shades. 

The bedrooms pay homage to Manchester's cotton mill heritage by using rich, raw cotton on the bed, contrasting with green velvet, which gives the rooms an added sense of luxury. Drawing from Manchester's literary and printing past, features also include lamps with books as stands and artwork in the form of metal lettering on the walls along with china pattern motifs which reference Manchester's love of tea. The hotel will feature a restaurant and bar, Mamucium, headed by award-winning Mancunian chef Andrew Green. Named after the Roman fort that was the birthplace of modern Manchester, the 120-seat restaurant will serve a menu of classic, locally sourced food, topped off with a Northern spin. The venue's centrepiece will be a stunning, silestone and brass bar area. There will also be a cosy cafe, M Cafe, within the restored building. 

Nicholas Northam, Managing Director for the UK at Interstate Hotels & Resorts,commented: “We're very proud to welcome the Hotel Indigo Manchester - Victoria Station to our growing UK portfolio. It is a truly stunning hotel that I'm sure is going to delight both leisure and business travellers alike.”

James McDevitt, General Manager, Hotel Indigo® Manchester - Victoria Station, commented: “We are truly proud to launch Hotel Indigo® Manchester - Victoria Station. The hotel is situated in a prime location for those visiting Manchester and who wish to see and appreciate the city's artistic side. Working with local designers, the interiors reflect the creative personality of the area, whilst reinforcing this first-class hotel we have created.”

Inspired by the neighbourhood around each property so just as no places are alike, no two Hotel Indigo® properties are the same. Each Hotel Indigo property features thoughtful design touches and vibrant restaurants and bars connected to the spirit of the local neighbourhood. There are currently 27 Hotel Indigo properties in Europe with another 17 due to open in the next 3-5 years. * 

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.