Hard Rock Hotel Budapest Appoints Kornel Toth-Harsanyi as General Manager

USA, Orlando, Florida. December 20, 2018

Ahead of its 2019 opening, Hard Rock Hotel Budapest announces the appointment of Kornel Toth-Harsanyi as General Manager. The 133-room hotel will be a modern and energetic city getaway managed by Hard Rock International. Upon its completion, the property will represent the fifth European hotel for the brand, which embarked on an ambitious expansion this year.

Toth-Harsanyi has two decades of experience working in all aspects of hotel operations, and has significantly contributed to the success of renowned international companies such as Royal Caribbean International. In 2016, Toth-Haranyi joined Hard Rock's All Inclusive resorts, revitalizing over a dozen restaurants, bars and entertainment venues across properties in Mexico and the Caribbean. Last year he undertook the role of Corporate Food and Beverage Director for Hard Rock Hotels globally, working across the portfolio on F&B concepts, Toth-Haranyi has developed menus and provided strategic and operations leadership for Hard Rock Hotel projects in Daytona Beach, Shenzhen, and Desaru Coast as well as upcoming locations in New York and New Orleans.

On his appointment, Toth-Harsanyi said; “I am excited to be returning to my home country and to play a part in ensuring the success of Hard Rock Hotel Budapest. We want to ensure that our property pays homage to the area's musical history through exciting live music performances, engaging experiences and our unique locally-inspired design elements. Working within the vibrant city of Budapest, we have daily inspiration for how we can best entertain our guests and showcase our Hard Rock hospitality.”

Dale Hipsh, Senior Vice President of Hard Rock International adds; “We are very pleased to appoint Kornel Toth-Harsanyi to the position of General Manager at one of our exciting new European openings. Kornel has shown dedication to Hard Rock Hotels in all aspects of his three-year career with us, and we can rest assured that Hard Rock Hotel Budapest is in his safe and capable hands.”

Recognised as one of the top three best cities in the world by both CNN and Huffington Post, Budapest entices millions of visitors each year with its picturesque scenery, rich history, thriving nightlife and cultural scenes. Budapest is also notably the backdrop to one of Europe's biggest and best rock music festivals - the Sziget Festival.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.