Multi-Million Dollar, Full-Scale Renovation Underway for Hyatt Regency Deerfield Slated for Completion April 2019

USA, Deerfield, Illinois. February 11, 2019

Phase one of a multi-million dollar, full-scale renovation is underway on the Hyatt Regency Deerfield, a luxury, full-service hotel located just minutes from downtown Chicago and O'Hare International Airport. The project caters to the Hyatt Regency brand loyalists' desire for 24/7 connectivity and comfort with 300 completely revamped guestrooms and suites, refreshed, tech-enabled meeting space, updated common areas including guestroom hallways, and lobby, as well as the property's signature restaurant and bar, Jaxx Bistro and Jaxx Lounge. Phase one, which includes a $14 million redo of all guestrooms, is slated for completion by April 2019, while phase two commences in the fall of 2019, and will include the remainder of the interior enhancements. The property will remain open during renovation.

The goal of the project is to elevate the overall business travel experience through the marriage of clean, functional, and modern design elements, and the upgraded amenities that make transitioning to remote travel seamless and more enjoyable. Each guestroom will be fitted with all-new entertainment centers, built-in custom closets, desks, and sleeper sofas. The custom, built-in design components include a multi-purpose bench, which can be used as a luggage rack, for seating, or for additional storage. Each room features a giant, 65” Smart TV, perfect for displaying dynamic business presentations during the day, and at night, creating an in-room theater-inspired experience for the latest plug-n-play technology. The all-new bathrooms will also receive floor-to-ceiling makeovers including walk-in showers and custom vanities.

The overall design aesthetic, imagined by Chicago-based The Gettys Group, is inspired by the surrounding rivers that helped define the Village of Deerfield, as well as its conceptual elements. The interiors will be fresh and energetic, marrying timeless architectural details with smart artistic elements evocative of the region's prevalent scientific community. The new guestrooms, which will undergo a complete overhaul, will feature a combination of textures, and reflective and natural materials in a palette of grey tones, punctuated with sparks of color. The palette and textural elements are woven throughout the common areas and 20,000 square feet of flexible meeting space including two ballrooms, two boardrooms, 16 meeting rooms, and pre-function space to create a cohesive sensory experience throughout the hotel.

Hyatt Regency Deerfield is owned by Phoenix Development and managed by Texas-based Aimbridge Hospitality. Leopardo is the project's general contractor.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.