Aimbridge Hospitality Expands Global Leadership Team With Hiring of Ian Mcauley as President, Canada

Seasoned Hospitality Professional to Lead Development for Aimbridge Hospitality's Canadian Portfolio

USA , Dallas , Texas. February 28, 2019

Aimbridge Hospitality, the largest and most recognized hotel investment and management firm in the United States, announces the appointment of Ian McAuley as President, Canada.

McAuley joins Aimbridge with more than 30 years of experience in the hospitality industry in both Canada and the United States. Most recently, McAuley served as the President of American Hotel Income Properties REIT LP, Canada's largest publicly-traded hotel company with 112 hotels located throughout the United States.

In his new position, McAuley will play a key role in fostering new international joint venture opportunities, as well as working in tandem with capital partners, lenders, brokers and brands. He will also be responsible for identifying all acquisition, management and development activities for Aimbridge Hospitality's Canadian portfolio.

"Ian's unparalleled experience in the hospitality industry will be a huge asset for Aimbridge as we continue to expand our Canadian portfolio," said Dave Johnson, Chairman and Chief Executive Officer of Aimbridge Hospitality. "We are excited to add Ian's strategic mind and proven track record of success to our leadership team during this pivotal time of growth for Aimbridge."

Prior to his position with American Hotel Income Properties, McAuley served as the President and CEO of Continuum Health Care Holdings for four years. During his time with Continuum Health Care, he led the transformation of the company by establishing and implementing a new strategic direction, including the improvement of operational performance and the enhancement of shareholder value. In 2000, McAuley co-founded Superior Lodging Corp, one of Canada's largest hotel developers of more than 135 limited and select-service hotels.

McAuley served as the former Director of the Hotel Association of Canada. He has been a multi-time finalist for the Ernst & Young Entrepreneur award, as well as the co-recipient of the Canadian Hotel Industry Entrepreneur of The Year.

For more on Aimbridge Hospitality, please visit www.aimbridgehospitality.com



Ian McAuley
/ SLIDES

About Aimbridge Hospitality

Media Contact:

Lana Baugh
Account Executive
MCA Group
T: 214-654-0402
E: lana@mcaprgroup.com
W: http://www.mcaprgroup.com

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.