Indonesia’s Bawah Reserve Appoints Raymond Saja as General Manager

USA, New York City, New York. March 13, 2019

Bawah Reserve, a pristine paradise of 6 private islands in Indonesia's Anambas Archipelago, is thrilled to announce the appointment of Raymond Saja as the new General Manager. In his new role Raymond will look to position the resort as the "new" Maldives with a strong emphasis on wellness, sustainability, eco-awareness and a successful balance with luxury. Saja aims to ensure guests have an indulgent private island experience while simultaneously educating and raising awareness around the property's strong commitment to conservation stewardship and sustainability. Singapore Airlines has launched a direct flight from Newark to Singapore in October of 2018 making travel from the east coast more convenient and faster than ever. Saja who is originally from the US, is looking forward to welcoming even more Americans to the destination.

"I am honored to join the Bawah Reserve family and work with this magical property," shared Raymond Saja, General Manager at Bawah Reserve. "In this fast-paced shrinking world, few places like Bawah exist, and it is one of our main goals to conserve these islands and their surroundings. I am looking forward to building on the owner's vision, to share the Bawah experience and continue to preserve and protect the Anambas.

An entrepreneurial hotelier, Saja brings more than fifteen years of success within international luxury hotel operations specializing in providing guests with exceptional and unique experiences. His extensive experience has taken him across four continents from the United States to Australia where he has lead projects for Leading Hotels of the World properties including the Hotel Plaza Athenee New York and Karma Kandara in Bali. While most of his previous projects have been based in Thailand and Indonesia, Saja has also overseen rebranding projects in the German Alps, Saint Tropez, Perth, Fiji, and Cornwall, England.

Bawah Reserve is the newly opened, super luxe eco-resort set in the remoteness of the Anambas Islands amidst the crystal waters of the Natuna Sea, Indonesia. With 36 suites, and only accessible via private seaplane, it promises the true private island feel vacation where guests can relax on their own pristine beaches.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.