White Lodging Names Thomas Hoffmann Dual General Manager at the Otis Hotel and AC Hotel Austin

USA , Merrillville , Indiana. March 14, 2019

White Lodging has named Thomas Hoffmann the dual general manager at The Otis Hotel and AC Hotel in Austin, Texas.

Hoffmann brings more than 20 years of hospitality experience, and his distinguished career has encompassed roles in six countries and three continents. Most recently, he served as opening general manager of the first Autograph Collection hotel in Alabama, the Grand Bohemian Hotel Mountain Brook in Birmingham.

"My goal in this role is will be to establish The Otis Hotel and AC Hotel as the most unique, exciting and highly successful properties in the Austin market," said Hoffmann. "I strive to have fun while building a strong team to support the ongoing success and growth of White Lodging in Austin and across its portfolio."

While at the Grand Bohemian Hotel Mountain Brook, the hotel earned the 2017 Autograph Collection North America Hotel of the Year award. The hotel also achieved one of the highest guest satisfaction scores across U.S. Autograph Collection in its first year of operation.

Hoffmann holds a degree in Culinary Arts and a Bachelor's of Science in Economics with specialization in Hotel Management from the University of Hannover, Germany. He served on the board of directors of the Alabama Hotel and Restaurant Association and was a member of the Implementation Committee for the city of Birmingham's Tourism Master Plan.

The Otis Hotel and AC Hotel Austin

Located along the southwest edge of University of Texas at Austin's campus, the two hotels will set a new standard of Texan hospitality and bring 7,100 square feet of meeting space and 347 rooms to the city; 191 rooms, including 29 suites at The Otis Hotel; and 156 rooms, including two suites at AC Hotel Austin. Both hotels are set to open in early 2020 and bring White Lodging's portfolio to 13 hotels and 12 restaurant and bar concepts in Austin. White Lodging is also currently building the new 613-room Marriott downtown at the Convention Center.

The Otis Hotel is Austin's first-ever Autograph Collection hotel. The Otis Hotel's overall experience and design are inspired by Austin's very own artists, the city's world-famous music culture, and the neighboring University of Texas Longhorn Legacy.

Natural elements will be incorporated into the design, including copper and its restorative benefits. Each of the guestrooms will feature unique touches, such as in-room record players allowing guests to select classic LPs from the hotel's carefully curated vinyl library. Guests of The Otis Hotel will also have exclusive access to Otopia, a 4,000 square-foot rooftop deck, complete with an outdoor pool, cabanas, a bar and expansive terrace with views of the downtown skyline and the university campus.

"Art and music come together throughout The Otis Hotel's design and culminate with the vast vinyl library, classic in-room record players, and above all, the expansive rooftop space - where sunsets, sunrises and the skyline create a natural canvas unlike anywhere else in Austin," Hoffman noted.

Founded in 1998 as a vision of Spanish hotelier Antonio Catalan, AC Hotels by Marriott was created with the belief that each aspect of the hotel experience should have a thoughtful response to "why?" AC Hotels edits away the unnecessary to remove friction, allowing guests to focus on what's important to them. Inspired by classic European design, the brand is perfectly suited for the entrepreneurial traveler, featuring simple, clean and crisp lines that create a feeling of harmony and inspire creativity.

Locals and guests alike will have access to several new dining and drink locations. This includes two full-service restaurants, including Acre 41 and Austin's second Burger Bar location. AC Hotel Austin will offer guests the brand's European-inspired breakfast concept at AC Kitchen and signature cocktails and tapas at AC Lounge, a unique bar on the second floor with outdoor seating.

Check out more about The Otis Hotel here: https://otishotel.com /



New GM Thomas Hoffmann
/ SLIDES
Tags: White Lodging, The Otis, AC, Hotel, GM, General Manager, Thomas Hoffmann,

About White Lodging

About Autograph Collection Hotels

About AC Hotels by Marriott

Media Contact:

Caitlin Martz
Senior Account Supervisor
TURNER
T: 303-333-1402
E: Caitlin.Martz@turnerpr.com
W: http://www.turnerpr.com

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.